Workforce Manager

4 days ago

Taguig, National Capital Region, Philippines Movate Full time ₱900,000 - ₱1,200,000 per year

Job title
: WFM Manager

Location:
McKinley, Taguig (Onsite)

Experience:
3+ years of experience as WFM Manager

No of Openings:
1

Responsibilities:

  • Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
  • Manage workforce analytics staff
  • Responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
  • Analyze metrics and trends to provide insights to management and clients
  • Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.

Qualifications:

  • BPO experience is a must
  • Must have a previous experience in WFM department either as a team leader or Assistance Manager or a Manager
  • Proficient in NICE IEX
  • Knowledge of contact center processes, technology and concepts
  • Excellent organizational skills
  • Strong attention to detail
  • Time management skills and the ability to multi-task
  • Effective verbal and written communication skills
  • Ability to work in a collaborative team environment
  • Leadership skills, Training/Mentoring skills

  • Workforce Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Harte Hanks Full time ₱2,000,000 - ₱2,500,000 per year

    Overview of Job ResponsibilitiesTheWorkforce Managerproduces historical reports, interpret what they say, normalize the data, organize it, and store it. Using that history, generate and actual forecast showing volume, handle time and required staff using specific service goals. A micro-forecast (intraday) and a macro-forecast (monthly, annually, etc.) will...

  • Workforce Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Alldigi Tech Full time ₱900,000 - ₱1,200,000 per year

    Job Descriptions:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...

  • Workforce WFM Manager

    17 hours ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager who wants to join our growing awesome WFM teamResponsibilities:Manage...

  • Workforce & Quality Expert Manager

    6 days ago

    Taguig, National Capital Region, Philippines SpringSkill Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Workforce & Quality Expert ManagerLocation: TaguigSalary: 140,000About the RoleWe are seeking a strategic and data-driven Workforce & Quality Expert Manager to lead the design, optimization, and continuous improvement of forecasting, scheduling, quality, and reporting functions within service desk and contact center operations.This senior...

  • Workforce & Quality Expert Manager

    4 days ago

    Taguig, National Capital Region, Philippines StaffLink Express Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title:Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• 5–8 years of experience in workforce management, quality assurance, or operations analytics is required•...

  • Workforce Strategy

    2 weeks ago

    Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...

  • Workforce & Quality Expert Manager

    6 days ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,200,000 - ₱1,680,000 per year

    Job Title: Workforce & Quality Expert ManagerLocation: Onsite in Taguig | Night ShiftSalary: Up to PHP 140,000About the Role:We are seeking a data-driven and strategic leader to drive forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is key in optimizing workforce planning, improving...

  • Workforce & Quality Expert Manager

    6 days ago

    Taguig, National Capital Region, Philippines Musa's Group Full time ₱1,200,000 - ₱2,400,000 per year

    About the Role:We are seeking a strategic and data-driven Workforce & Quality Expert to lead the design, optimization, and continuous improvement of our forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is a key contributor to operational performance, bringing deep expertise in workforce tools...

  • Workforce Analyst

    17 hours ago

    Taguig, National Capital Region, Philippines Shearwater Health Full time ₱900,000 - ₱1,200,000 per year

    TAKE THE NEXT STEP AND COMPLETE OUR 10-MIN. PRESCREENING INTERVIEW. This will save you a spot in our talent pool, and once considered as top talent, someone from our recruitment team will reach out to you to discuss more about the role.Join over 3000+ Healthcare Graduates who have trusted Shearwater CPO - Home of Clinicians. Apply now so you can:Stay healthy...

  • Workforce & Quality Expert Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines ManpowerGroup Full time ₱1,320,000 - ₱1,440,000 per year

    5–8 years of experience in workforce management, quality assurance, or operations analytics.Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.Proven experience in performance optimization,...