Operations Support Administrator

5 days ago

Pasig, National Capital Region, Philippines enablesGROUP Full time $70,000 - $120,000 per year

JOB DETAILS:

We are seeking a proactive and highly organised Operations Support Administrator to support the operational delivery teams in achieving compliance, customer satisfaction, and business deliverables. Reporting directly to the Branch Admin Lead and supported by the Senior Operations Support Lead, you will work closely with service coordinators, operational teams, and corporate functions to ensure the smooth administration of service contracts and compliance activities. Your ability to problem-solve, prioritise, and communicate effectively will ensure success in this role.

KEY RESPONSIBILITIES:

Operational & Management Support

  • Support Service and Operational Managers with operational and financial queries, accounts
  • receivable/payable tracking, and issue resolution.
  • Assist in developing and managing rosters (RDO/after-hours) and resource availability tracking.
  • Provide ad-hoc general admin support as needed.

Planning, Scheduling & Execution Support

  • Work closely with Planning & Service Coordinators to ensure end-to-end management of
  • preventive/reactive maintenance and quoted works.
  • Raise and manage operational POs in SAP, including goods receipting.
  • Ensure effective lifecycle management of work orders in alignment with internal and client SLAs and SOPs.
  • Manage timely issuing of invoices and corresponding service reports for our clients, including accurate data entry into client portals where applicable.

Contract & Compliance Management

  • Maintain customer documentation, including asset registers, insurance records, licenses, and audit documentation.
  • Ensure quality assurance of technician inputs in client portals and attachment of key artefacts (e.g. JSA, reports, invoices).
  • Monitor compliance requirements and customer portal performance against service levels.

Business Planning & Reporting

  • Support the execution of strategic initiatives in line with operational goals and financial KPIs.
  • Collaborate with stakeholders across planning, support, and contracts to improve workflows and reporting regimes.
  • Prepare or contribute to internal reports, SAP updates, and work progress tracking.

QUALIFICATIONS:

  • 5+ years' experience in a similar role (service contract admin/scheduling/coordination).
  • Demonstrated understanding of financial and contract management processes.
  • Strong knowledge of ERP systems (SAP preferred).
  • Proven experience with scheduling, technician coordination, and contract administration.
  • Excellent communication and interpersonal skills.
  • Advanced Microsoft Excel and Word proficiency.
  • Sound analytical and reporting capability.

Highly Regarded:

  • Experience in the HVAC, Electrical or Plumbing service industries.
  • Prior exposure to audit, quality assurance, and customer portal management.
  • Understanding of procurement, accounting, and compliance documentation requirements.

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