Mechanical Engineer Intern

2 weeks ago

Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time ₱150,000 - ₱250,000 per year

CSSC Frontline Representative – Intern

What is the job all about

In this role, you are expected to contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes. Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.

Your main Responsibilities:

  • Commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging.
  • Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
  • Follow up on Customer interactions within set SLA (Service Level Agreement).
  • Provide standard pricing and delivery information.
  • Handles telephone, E-mail, live chat, instant messaging etc.
  • Identify business opportunities and handover to external sales.
  • Create, delete and maintain Customer contact data in the SAP CRM system.
  • Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
  • Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
  • Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc

Your Background:

  • Bachelor's Degree courses in Mechanical Engineering, Technical or any related education
  • Can communicate effectively and has ability to perform the job with minimal supervision

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