Manager, Partner Success

4 days ago

Taguig, National Capital Region, Philippines Western Union Full time $90,000 - $120,000 per year
Manager, Partner Success & Network Development - APAC

Western Union powers your pursuit.

Role Responsibilities:

Strategic Partnership Development
  • Identify and establish strategic partnerships to enhance cross-border payment capabilities and network.
  • Stay updated on trends in international payment systems and regulatory changes.
  • Develop and implement strategies to expand services and increase market reach (country coverage).
  • Conduct market research to identify emerging trends and opportunities in the cross-border payments sector.
  • Develop and execute sales strategies to drive revenue growth and operational efficiencies.
  • Collaborate with regional and country teams to identify and pursue new business opportunities.
  • Monitor sales/network performance and adjust strategies as needed to achieve targets (customers, volume, revenue, margin).
Commercial Agreement Management
  • Lead negotiations and manage the lifecycle of commercial agreements with banks, Fintechs and cross-border operators, ensuring mutual value and compliance.
  • Regularly review and evolve existing contracts to adapt to changing market dynamics and business needs.
  • Ensure timely and accurate execution of contracts, coordinating with legal and compliance teams as necessary.
  • Ensure all contractual agreements align with company policies and regulatory requirements.
Operational Oversight
  • Oversee the implementation and performance of partner integrations, ensuring seamless fund movements and transaction processing.
  • Collaborate with treasury and finance teams to manage liquidity, settlement processes, and reconciliation activities.
  • Monitor key performance indicators (KPIs) to assess partner performance and address operational issues proactively.
  • Ensure adherence to payment regulations and compliance requirements.
Product Development & Customization
  • Provide insights and feedback to product teams for the development and customization of payment solutions.
  • Act as the liaison between partners and internal product/engineering teams to facilitate the development and enhancement of payout solutions.
  • Ensure products meet the specific needs of customers and comply with regional regulations.
  • Ensure that partner requirements are effectively translated into technical specifications and delivered solutions.
  • Ensure customer success with product quality, customer support and experiences.
Cross-Functional Collaboration
  • Work closely with business, product, compliance, finance, and operations teams to align strategies and ensure cohesive execution.
  • Facilitate communication between departments to streamline processes and resolve issues.
Role Requirements:
  • To be successful in this role you will have at least 5 years in business development, customer success, partner management, network expansion roles or payment operations with a focus on payments and cross-border transactions. in Remittance, Digital Payments and Banking industries. Experience in direct-to-consumer payments across retail channels and digital channels is highly desirable.
  • Bachelor's degree in finance, Business, or a related field.
We make financial services accessible to humans everywhere. Join us for what's next.

Benefits

Your Philippines specific benefits include:
  • Paid sick leave and vacation leave.
  • HMO coverage with free unlimited dependents from day 1 of employment
  • Performance incentive program / Performance Bonus
  • Unique incentive program
  • Hybrid working arrangement.

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