Manager, Partner Success

We are seeking a dynamic and strategic professional to lead and expand our account payout network across the Asia-Pacific (APAC) region. This role is pivotal in enhancing our company's value proposition by ensuring efficient money movement capabilities, including deposits into accounts or wallets. The ideal candidate will possess a blend of commercial acumen, operational oversight, and product collaboration skills to drive growth and maintain robust partnerships.

Western Union powers your pursuit.

In this critical role, you will lead business and customer success of our cross-border account partner network across the Asia-Pacific region, with potential management of global partner accounts. This role encompasses managing last-mile delivery networks, cultivating strategic partnerships, driving business growth, overseeing budgeting and forecasting, contributing to improving the product, and ensuring compliance working with internal functions.

Able to take full ownership of the following:

Role Responsibilities:

Strategic Partnership Development

• Identify and establish strategic partnerships to enhance cross-border payment capabilities and network.

• Stay updated on trends in international payment systems and regulatory changes.

• Develop and implement strategies to expand services and increase market reach (country coverage).

• Conduct market research to identify emerging trends and opportunities in the cross-border payments sector.

• Develop and execute sales strategies to drive revenue growth and operational efficiencies.

• Collaborate with regional and country teams to identify and pursue new business opportunities.

• Monitor sales/network performance and adjust strategies as needed to achieve targets (customers, volume, revenue, margin).

Commercial Agreement Management

• Lead negotiations and manage the lifecycle of commercial agreements with banks, Fintechs and cross-border operators, ensuring mutual value and compliance.

• Regularly review and evolve existing contracts to adapt to changing market dynamics and business needs.

• Ensure timely and accurate execution of contracts, coordinating with legal and compliance teams as necessary.

• Ensure all contractual agreements align with company policies and regulatory requirements.

Operational Oversight

• Oversee the implementation and performance of partner integrations, ensuring seamless fund movements and transaction processing.

• Collaborate with treasury and finance teams to manage liquidity, settlement processes, and reconciliation activities.

• Monitor key performance indicators (KPIs) to assess partner performance and address operational issues proactively.

• Ensure adherence to payment regulations and compliance requirements.

Product Development & Customization

• Provide insights and feedback to product teams for the development and customization of payment solutions.

• Act as the liaison between partners and internal product/engineering teams to facilitate the development and enhancement of payout solutions.

• Ensure products meet the specific needs of customers and comply with regional regulations.

• Ensure that partner requirements are effectively translated into technical specifications and delivered solutions.

• Ensure customer success with product quality, customer support and experiences.

Cross-Functional Collaboration

• Work closely with business, product, compliance, finance, and operations teams to align strategies and ensure cohesive execution.

• Facilitate communication between departments to streamline processes and resolve issues.

Role Requirements:

• To be successful in this role you will have at least 5 years in business development, customer success, partner management, network expansion roles or payment operations with a focus on payments and cross-border transactions. in Remittance, Digital Payments and Banking industries. Experience in direct-to-consumer payments across retail channels and digital channels is highly desirable.

• Bachelor's degree in finance, Business, or a related field.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.

• HMO coverage with free unlimited dependents from day 1 of employment

• Performance incentive program / Performance Bonus

• Unique incentive program

• Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee's working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sexual orientation, gender identity, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.