
Manager for Customer Success
4 weeks ago
- Drive impact in a global SaaS business
- Hybrid setup with international exposure
About Our Client
An international SaaS scale-up that builds technology solutions to improve workplace safety, efficiency, and overall operations. With a fast-growing global presence across 150+ countries, they are on a mission to empower frontline workers and drive operational excellence through innovative digital platforms.
Job Description
- Manage a high-volume customer portfolio using scaled engagement strategies
- Drive retention, adoption, and expansion of product usage
- Proactively mitigate churn risks with data insights and health metrics
- Promote customer advocacy and value realization through best practices
- Collaborate with sales, support, and product teams for seamless experiences
- Use tools like Gainsight, Salesforce, and ChurnZero to optimize efficiency
The Successful Applicant
- 5+ years' professional experience, with at least 2-3 years in Customer Success (SaaS/tech preferred)
- Strong analytical, communication, and relationship-building skills
- Experience managing large customer portfolios at scale
- Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero)
- Comfortable working across US, EMEA, and APAC time zones
What's on Offer
- Opportunity to join a fast-growing international SaaS scale-up
- Hybrid work setup with exposure to global markets (US, EMEA, APAC)
- Collaborative, mission-driven culture focused on innovation and growth
- Competitive salary and benefits package
- Career development and advancement opportunities in Customer Success
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