Manager for Customer Success

22 hours ago

Taguig, National Capital Region, Philippines Michael Page Full time
  • Drive impact in a global SaaS business
  • Hybrid setup with international exposure

About Our Client

An international SaaS scale-up that builds technology solutions to improve workplace safety, efficiency, and overall operations. With a fast-growing global presence across 150+ countries, they are on a mission to empower frontline workers and drive operational excellence through innovative digital platforms.

Job Description

  • Manage a high-volume customer portfolio using scaled engagement strategies
  • Drive retention, adoption, and expansion of product usage
  • Proactively mitigate churn risks with data insights and health metrics
  • Promote customer advocacy and value realization through best practices
  • Collaborate with sales, support, and product teams for seamless experiences
  • Use tools like Gainsight, Salesforce, and ChurnZero to optimize efficiency

The Successful Applicant

  • 5+ years' professional experience, with at least 2-3 years in Customer Success (SaaS/tech preferred)
  • Strong analytical, communication, and relationship-building skills
  • Experience managing large customer portfolios at scale
  • Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero)
  • Comfortable working across US, EMEA, and APAC time zones

What's on Offer

  • Opportunity to join a fast-growing international SaaS scale-up
  • Hybrid work setup with exposure to global markets (US, EMEA, APAC)
  • Collaborative, mission-driven culture focused on innovation and growth
  • Competitive salary and benefits package
  • Career development and advancement opportunities in Customer Success
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