Client Service Manager
16 hours ago
Key Responsibilities:
Client Oversight & Reporting:
- Daily/weekly reporting across all clients
- Escalation management and resolution
- Client communication and support
Process Improvement:
- Identify and address process inefficiencies
- Review/update SOPs
Analyze reporting to reduce denials and improve outcomes
Smartsheet Management:
- Initial review and updates for Intake and AR Smartsheets
- Long-term maintenance and updates
Bot Integration & Oversight:
- Learn current Bot functionality
- Identify new Bot opportunities
- Assist with Bot issue tracking and resolution
Quality Assurance & Performance Tracking:
- Pre-QA results and tracking for confirmation team
- Time entry review
- User production and bill period denial analysis
Client Engagement:
- Join client calls to provide feedback and insights
Others:
Six Sigma certification is an advantage
With Durable Medical Equipment (DME) experience is an advantage
Willing to work onsite in Lipa Site
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