Senior Client Services Manager

1 day ago

Paranaque City, Calabarzon, Philippines IBEX Global Full time ₱1 - ₱2 per year


Overview

The Senior Manager for Client Services will lead and manage the operational support and strategic delivery of our PH-based Fintech accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships, and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency, and account expansion.



Responsibilities


• Meets client and company objectives

• Serves as point of contact for all client concerns

• Ensures that financial targets are achieved

• Proactively partner with clients to deliver cost effective, value added, quality
solutions

• Strong contributor to the senior management team in developing operating
strategy, overall profitability and ensuring process improvements for the
business unit.

• Ensure that client needs are met in a way that improves customer satisfaction
and increases profitability

• Manages the accurate compilation and distribution of information and reports to
identified stakeholders.

• Identifies and implements continuous improvement initiatives.

• Provide and implements real time solutions to the business that result in
increased productivity/efficiency

• Work with BU heads to achieve the overall objective of the Business

• Performs other related duties and assignments as required and as assigned by
the VP of Client Services.



Qualifications


• Bachelor's Degree

• At least 5 years of experience with Client Services Management

• Excellent track record in program management involving multiple teams,
multiple products, and multiple services areas.

• Strong operations background

• Ability to intake multiple requests and prioritize

• Experience with tracking projects/tasks using project management software
such as Smartsheet, click up etc

• Extensive experience in Customer Service and understanding of BPO operations

• Excellent organization skills and ability to manage multiple and changing
priorities

• Excellent interpersonal and customer interaction skills to include
communications, presentation and conflict resolution skills.

• Experience building power point presentations and presenting to executive level
meetings

• Knowledgeable of changing technology

• Exemplary communication skills and strong business acumen to understand the
business strategies


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