Guest Services Supervisor

3 days ago

Makati City, National Capital Region, Philippines SMDC Full time ₱900,000 - ₱1,200,000 per year

Company Description

SM Development Corporation (SMDC), known as "The Good Guys," is one of the leading real estate developers in the Philippines. Committed to building a nation of homeowners, SMDC develops master-planned communities offering modern, well-designed residences in prime locations near SM malls, transport hubs, and key business districts. With a growing portfolio of integrated developments, SMDC is dedicated to creating sustainable, high-value communities that enhance quality of life, promote economic growth, and support urban progress. Visit us at

Role Description

This is a full-time, on-site role located in Makati for a Guest Services Supervisor. The Guest Services Supervisor will oversee day-to-day guest services operations, ensuring customer satisfaction and effective resolution of guest inquiries. Responsibilities include supervising guest services staff, managing reception duties, and maintaining excellent communication with guests and team members. The supervisor will also be responsible for ensuring the highest level of customer service and satisfaction.

Qualifications

  • Supervisory Skills
  • Customer Satisfaction and Customer Service skills
  • Excellent Communication skills
  • Experience in handling Receptionist Duties
  • Strong leadership and team management skills
  • Ability to work on-site and coordinate with different departments
  • Experience in the real estate or hospitality industry is a plus
  • Bachelor's degree in Hospitality Management, Business Administration, or related field

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