
Guest Service Agent
3 days ago
Job Summary:
The position is responsible for the overall customer service impression of the property for handling guest's check-in, check-out, requests and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.
Responsibilities:
- Ensures efficient customer services are given to guests
- Assists in pre-registration and blocking of rooms
- Follows the standard check in and check out procedure
- Collects payment for the room accommodation for the entire stay and deposit for incidental charges.
- Handles and maintains cash float and accurate report on official receipts and vouchers
- Coordinates room status updates with Housekeeping Department for early check in request
- Converts an inquiry into a Walk in reservation
- Checks availability of higher availability to upsell room and increase revenue
- Assists guests with their transportation requirements
- Coordinates luggage assistance and storage with Bellman
- Coordinates guest requests with the concerned department. Makes a follow up with a guest to ensure requests have been met in their satisfaction
- Provides information about hotel services and assists guests on all inquires
- Performs cashiering related functions
- Knowledgeable on the property management system
- Takes same day reservation and future reservation when necessary
- Knowledge on cancellation and no show policies
- Handles room transfer and extension of stay
- Conducts showroom
- Focuses attention on guest needs
- Follows proper telephone etiquette
- Handles proper procedures when receiving mails, fax, packages, food delivery and messages for guests
- Attends departmental briefings and meetings
- Reports any unusual occurrences or requests to the Duty Manager or FOM
- Maintains the cleanliness and neatness of the front desk area
- Assists Duty Manager regarding Night Audit
- Knows all safety and emergency procedures and aware of accident prevention policies
- Answers incoming calls with a polite and courteous manner
- Logs all wake-up call requests and coordinates with Telephone operator.
- Perform other tasks requested or assigned by the Front Office Manager and Duty Manager.
Benefits:
· Basic Pay + Performance Incentives entitlement upon the date of hire
· Duty Meal
· Uniform
· Company Leave Benefits (12VL/12SL) - pro-rated and earning upon date of hire
· HMO with two (2) dependents
Job Types: Full-time, Permanent
Pay: Php18, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Paid training
- Promotion to permanent employee
- Staff meals provided
Education:
- Bachelor's (Required)
Experience:
- 1 related : 1 year (Required)
Language:
- English (Preferred)
Work Location: In person
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