Guest Service Agent

1 day ago

Makati City, National Capital Region, Philippines THE MINI SUITES ETON TOWER MAKATI Full time ₱18,000 - ₱250,000 per year

Job Summary:

The position is responsible for the overall customer service impression of the property for handling guest's check-in, check-out, requests and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.

Responsibilities:

  • Ensures efficient customer services are given to guests
  • Assists in pre-registration and blocking of rooms
  • Follows the standard check in and check out procedure
  • Collects payment for the room accommodation for the entire stay and deposit for incidental charges.
  • Handles and maintains cash float and accurate report on official receipts and vouchers
  • Coordinates room status updates with Housekeeping Department for early check in request
  • Converts an inquiry into a Walk in reservation
  • Checks availability of higher availability to upsell room and increase revenue
  • Assists guests with their transportation requirements
  • Coordinates luggage assistance and storage with Bellman
  • Coordinates guest requests with the concerned department. Makes a follow up with a guest to ensure requests have been met in their satisfaction
  • Provides information about hotel services and assists guests on all inquires
  • Performs cashiering related functions
  • Knowledgeable on the property management system
  • Takes same day reservation and future reservation when necessary
  • Knowledge on cancellation and no show policies
  • Handles room transfer and extension of stay
  • Conducts showroom
  • Focuses attention on guest needs
  • Follows proper telephone etiquette
  • Handles proper procedures when receiving mails, fax, packages, food delivery and messages for guests
  • Attends departmental briefings and meetings
  • Reports any unusual occurrences or requests to the Duty Manager or FOM
  • Maintains the cleanliness and neatness of the front desk area
  • Assists Duty Manager regarding Night Audit
  • Knows all safety and emergency procedures and aware of accident prevention policies
  • Answers incoming calls with a polite and courteous manner
  • Logs all wake-up call requests and coordinates with Telephone operator.
  • Perform other tasks requested or assigned by the Front Office Manager and Duty Manager.

Benefits:

· Basic Pay + Performance Incentives entitlement upon the date of hire

· Duty Meal

· Uniform

· Company Leave Benefits (12VL/12SL) - pro-rated and earning upon date of hire

· HMO with two (2) dependents

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Education:

  • Bachelor's (Required)

Experience:

  • 1 related : 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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