Customer Service Representative

3 days ago

Quezon City, National Capital Region, Philippines Staff Capital Full time ₱150,000 - ₱250,000 per year

The Customer Service Representative handles customer inquiries, resolves issues, and delivers exceptional service across various communications channels. Individuals who excel in this role are strong communicators, possess a mindset for problem-solving, and are passionate about helping people.

Responsibilities

  • Respond to customer inquiries and general concerns via phone in a professional, friendly and timely manner
  • Provide customers with accurate service information and friendly assistance
  • Resolve customer issues efficiently, escalating complex cases to team leaders when needed
  • Document all customer interactions in the CRM system according to internal processes
  • Meet or exceed individual and team performance goals (e.g., AHT, customer satisfaction, call resolution, quality scores)
  • Stay updated on company products, services, policies, and system changes
  • Handle difficult customers with empathy, patience, and professionalism
  • Provide feedback to improve processes, customer experience, and service delivery

Qualifications

  • High school diploma or equivalent (Bachelor's degree preferred)
  • 1+ years of experience in a customer service, support, or a call center role
  • Excellent communication and interpersonal skills
  • Proficient in basic computer applications and MS Office applications
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Flexible to work in shifts, including evenings, weekends, or holidays if required

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