Customer Service Representative

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

As a Customer Service Representative (Seasonal) for the GAMING GEAR account at Talent Outsourcing Channel Solutions', you will be the first point of contact for our customers, providing exceptional service and support. In this full-time, on-site role based in Cagayan de Oro Misamis Oriental, you will play a vital part in delivering an outstanding customer experience.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  2. Troubleshoot product-related issues and provide solutions to customers
  3. Process orders, returns, and exchanges accurately and efficiently
  4. Maintain detailed records of customer interactions and follow up as needed
  5. Collaborate with the broader team to identify and implement process improvements
  6. Adhere to quality assurance standards and company policies

What we're looking for

  1. AT LEAST HS/SHS GRAD/ COLLEGE; WITH OR WITHOUT WORK EXPERIENCE are welcome to apply
  2. Previous customer service or call centre experience, preferably in a fast-paced, high-volume environment
  3. Strong communication and interpersonal skills, with the ability to listen actively and provide empathetic support
  4. Excellent problem-solving and critical thinking skills to resolve customer issues effectively
  5. Proficiency in using computer systems and various software applications
  6. Fluency in English and the local language, with the ability to communicate clearly and confidently
  7. A strong customer-centric mindset and commitment to delivering exceptional service
  8. Flexibility to work in a seasonal, full-time role with the potential for overtime as needed

What we offer

At Talent Outsourcing Channel Solutions', we are dedicated to creating an inclusive and supportive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health and wellness coverage
  2. Career development opportunities and training programmes
  3. Generous holiday and leave entitlements
  4. Team-building activities and social events
  5. Discounts on our company products and services

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions. With a strong presence in the gaming industry, we partner with some of the most innovative brands to deliver exceptional customer experiences. Our commitment to excellence, innovation, and employee wellbeing has earned us a reputation as an employer of choice in the region.

If you are passionate about customer service and eager to join a dynamic, growing company, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your journey with us.

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