Sales Training Specialist

3 weeks ago

San Juan, Philippines ISTA Personnel Solutions Full time

ISTA Personnel Solutions South Africa – we are a global BPO company partnering with a USA-based client in the private-pay addiction treatment space. We are seeking a Sales Training Specialist with healthcare sales experience to develop and lead a training and quality assurance program for an onshore team of inbound sales representatives.

This role requires prior sales experience in the healthcare sector , and a strong ability to coach and train reps to convert leads with empathy, professionalism, and subtle persuasion — no hard selling.

PLEASE NOTE:

  • Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).
  • Work Environment: This is a fully remote working role.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages . Applicants without a power backup cannot be considered.
Key Responsibilities
  • Design, implement, and continuously improve a custom sales training program for inbound sales reps.
  • Coach agents to convert inbound calls into patient admissions without sounding scripted or overly sales driven.
  • Provide regular performance feedback, QA monitoring, and call coaching.
  • Work closely with management to align sales techniques with clinical sensitivity and patient trust.
  • Create documentation, scripts, and learning materials as needed.
  • Use MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support.
Must-Have Experience
  • Proven sales experience in the healthcare industry , ideally in high-stakes, private-pay environments.
  • Solid background in training, coaching, or leading sales teams.
Soft Skills
  • Clear, confident communication style.
  • Ability to coach adults, hold attention, and build trust.
  • Emotionally intelligent and tactful in sensitive care settings.
Technical Skills
  • Basic computer literacy (MS Office, Outlook).
  • Comfortable navigating CRM or call systems.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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