Scheduler

Position Title: Scheduler

Work Set Up: On-Site

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

Under the general supervision of the Scheduling Supervisor, the Scheduler serves in a key role focused on client service functions such as skilled care resource coordination, scheduling, staffing, field communication, and relationship building as appropriate with referral sources. The HHSS is a highly visible team member that partners closely with Clinical Leadership Team on the skilled care delivery of services. The HHSS also serves as back up to the HHSS responsible for personal assistance services.

What You'll Do:

• Input of new clients into EMR
• Scheduling and staffing for all patients
• Tracking and monitoring of pending referrals and start of care
• Receives and responds to inbound client, family member, and field team call inquiries
• Collects and reviews client needs to support on-going and new scheduling requirements, leverages clinical skillset and scheduling database for support
• Provides exceptional client service for internal and external clients; resolves requests in a timely and accurate manner; escalates issues following defined standard operating procedures
• Responds to call client calls in an empathetic and supportive manner
• Promotes quality, continuity, and safety of a client's care by adhering to quality standards
• Treat clients, staff, and the public with courtesy, respect and present a positive public image

What We're Looking For:

• Minimum of 2 years' related experience
• Scheduling experience required
• Comfortable speaking with referral sources and client management
• Ability to de-escalate issues
• Previous experience in a fast-paced, high-call-volume environment
• Superior client service skills, both telephone and in person
• Must be comfortable in handling complex scheduling demands and excel at multitasking
• Inside sales experience is a plus
• Previous health care scheduling experience preferred
• Must be proficient in operating web-based systems, MS Outlook, MS Word, and Excel
• Minimum Skills, Knowledge, and Ability Requirements:
• Excellent oral and written communication skills

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team