HR Services Assistant

4 days ago

Manila, National Capital Region, Philippines IntouchCX Full time ₱250,000 - ₱450,000 per year

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The HR Services Assistant will provide administrative support to our HR Services Team, ensuring the smooth and efficient operation of all HR functions

As HR Services Assistant, You Will…

  • Maintain and update HR information systems (HRIS) with accurate employee data, ensuring data integrity
  • Assist the HRS team with day-to-day administrative tasks, including filing, document preparation, and data entry
  • Support during onboarding such as facilitating NHO and requesting system access
  • Maintain and organize employee records, ensuring compliance with company policies and legal requirements.
  • Manage ticket raise in the HR Service Desk to include employee inquiries, providing information and directing them to the appropriate HR personnel when necessary
  • Serve as a point of contact for employee inquiries pertaining to benefits
  • Maintain trackers and reports specific to assigned tasks
  • Undertake other ad hoc assignments as required

As HR Services Assistant, You Have…

  • Bachelor's or post-secondary degree in Human Resources (or equivalent)
  • 1 year of experience in Human Resources or equivalent
  • Excellent organizational and time management skills
  • Strong verbal and written communication skills
  • High aptitude for using HRIS systems
  • The ability to multitask and self-manage daily work
  • The ability to work in a fast-paced and time-sensitive environment
  • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • The ability to adapt to change and innovation
  • The ability to learn a variety of software programs
  • Good decision-making skills
  • The ability to organize and follow up on multiple tasks/details with accuracy and timeliness
  • Commitment to maintaining quality service by establishing and enforcing organizational standards
  • The ability to adhere to all organizational policies and procedures
  • Strong communication and interpersonal skills
  • Competence in planning and monitoring for results

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