Customer Escalations Support Analyst

PRIMARY FUNCTIONThe Risk and Compliance Analyst is responsible for assisting the Risk and Compliance Manager in identifying, assessing, and monitoring organizational risks while ensuring compliance with regulatory requirements, internal policies, and industry standards. The RCA shall support the business continuity program and disaster recovery activities of...

PLEASE NOTE:This is a Hybrid position. You must live within a 1-hour commute of our office.  After onboarding, a hybrid schedule is based on availability, based on your location. The position hours are 9 am - 6 pm Eastern Standard Time (New York City time zone)Ready to get off the IT machine and come be part of a team where you are more than a cog in...

PLEASE NOTE:This is a Hybrid position. You must live within a 1-hour commute of our office. After onboarding, a hybrid schedule is based on availability, based on your location.The position hours are 9 am - 6 pm Eastern Standard Time (New York City time zone)Ready to get off the IT machine and come be part of a team where you are more than a cog in the...

Accounts Receivable AnalystWe're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query...

ResponsibilitiesAddress and resolve escalated customer complaints, issues, and disputes effectively and efficientlyInvestigate complaints and collaborate with different teams to facilitate their resolutionHandle special tasks to resolve customer queries promptly and effectivelySummarize and report reasons for escalations to the operations team, analyze root...

Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...

Primary Purpose Of PositionActing as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.Provide quality front line application support to the SJgroup business for extended operating hours.Relieve the workload of corporate resources and improve their capabilities to deliver better results to the businessKey...

Security Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. This will perform an in-depth analysis of evidence, identify the malicious operations, and evaluate the real impact to solve in a quick and efficient manner.Essential Job FunctionThe Security Analyst continuously monitors security...

You will be required to assist in all aspects of the quality assurance function, which may at times extend beyond the duties listed below.Managing the day-to-day QA operations such as writing and executing test cases, managing test cycles, coordinating with internal stakeholders and technology partners, and ensuring overall product quality across our...