Benefits System Administrator

2 weeks ago

Manila, National Capital Region, Philippines Willis Towers Watson Full time ₱300,000 - ₱600,000 per year
  • Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration.
  • Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
  • Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
  • Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
  • The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America.

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