BPO Healthcare Operations Manager

Our U.S. partner is a leading provider of digital medical imaging services, delivering advanced diagnostic solutions through patient-friendly outpatient centers. We are looking for an experienced BPO Healthcare Operations Manager to lead operations for a Healthcare Account that supports these specialized services.

This leadership role will oversee multiple Lines of Business (LOBs)—including Healthcare Billing, Call Center Support, Appointment Scheduling, and Fax Labeling teams—with a focus on operational accuracy, compliance, and service excellence.

If you're a strong leader with a proven background in healthcare operations, this is your chance to play a key role in a fast-growing, high-impact organization.

What You'll Do

• Lead daily operations across multiple healthcare LOBs supporting imaging care centers.
• Drive consistent achievement of KPIs/SLAs for billing accuracy, call handling, appointment scheduling, and documentation.
• Manage and mentor Team Leaders and frontline staff, fostering accountability and performance.
• Collaborate with U.S.-based client stakeholders to provide updates, resolve concerns, and ensure seamless coordination with New Jersey imaging centers.
• Ensure compliance with HIPAA, data privacy, and U.S. healthcare regulations.
• Oversee workforce planning, scheduling, and engagement to optimize productivity and retention.
• Manage site P&L, budgets, and resources to support account growth.

What We're Looking For

• 8–10 years of BPO leadership experience, including 5+ years in healthcare account management.
• Strong expertise in healthcare billing, appointment scheduling, and patient support.
• Proven success managing multifunctional teams/LOBs in a high-volume environment.
• Previous experience as an Operations Manager, Site Manager, or equivalent leadership role.
• In-depth knowledge of U.S. healthcare standards and HIPAA compliance.
• Excellent leadership, client management, and communication skills.
• Strong financial and analytical abilities, with experience managing budgets and reporting.

WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team)

• Experience work-life balance while working the night shift with weekends off and rest days
• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization, with the opportunity for an additional 2 dependents
• We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Follow us on our official social media platforms and be updated with the latest news and hirings

Facebook:

LinkedIn:

Instagram:

TikTok :

YouTube:

Apply now and be part of Tahche

Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.

Job Types: Full-time, Permanent

Pay: Php100, Php160,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Application Question(s):

• How many years of leadership experience do you have managing healthcare accounts in a BPO setting (e.g., billing, call center, appointment scheduling, provider/patient support)?
• Do you have direct experience ensuring compliance with HIPAA and U.S. healthcare regulations in your previous roles?
• Have you previously managed multiple Lines of Business (LOBs) in a high-volume environment (e.g., billing, call center, scheduling, support teams)?

Work Location: In person