Healthcare BPO Operations Director

Our U.S. partner is a leading provider of medical digital imaging services, offering a full spectrum of diagnostic imaging solutions through convenient and patient-friendly outpatient centers.

We are seeking a highly experienced Healthcare BPO Operations Director to lead and scale operations for a U.S.-based Healthcare Account specializing in digital imaging and patient support services. This senior leadership role will oversee multiple Lines of Business (LOBs), including Healthcare Billing, Call Center Support, Appointment Scheduling, and Documentation Teams, ensuring excellence in service delivery and compliance with U.S. healthcare standards.

The ideal candidate is a seasoned BPO leader with deep healthcare expertise who thrives in a fast-paced, high-volume environment while driving performance, compliance, and client satisfaction.

This is a full-time role, on a US shift, and in a Work in office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Provide strategic leadership across multiple healthcare LOBs, ensuring consistent achievement of KPIs/SLAs.
• Oversee and coach Team Leaders and frontline staff, building a culture of accountability, compliance, and high performance.
• Partner with U.S.-based client stakeholders, delivering operational updates, resolving issues, and ensuring seamless coordination with New Jersey imaging centers.
• Enforce HIPAA, data privacy, and U.S. healthcare regulatory compliance across all operations.
• Lead workforce planning, scheduling, and employee engagement strategies to optimize retention and productivity.
• Manage site P&L, budgets, and resource allocation to support account growth and profitability.

QUALIFICATIONS:

• 8–10 years of BPO leadership experience, with at least 5 years in U.S. healthcare account management.
• Strong expertise in healthcare billing, appointment scheduling, and patient-facing support.
• Proven track record in managing multifunctional teams/LOBs in high-volume environments.
• Demonstrated success as a Site Manager, Senior Operations Manager, or equivalent leadership role.
• Solid understanding of U.S. healthcare standards and HIPAA compliance.
• Excellent leadership, client relationship management, and communication skills.
• Strong financial and analytical acumen with experience in P&L and budget management.

WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team)

• Experience work-life balance while working the night shift with weekends off and rest days
• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization, with the opportunity for an additional 2 dependents
• We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Job Types: Full-time, Permanent

Pay: Php150, Php180,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Application Question(s):

• How many years of leadership experience do you have in managing U.S. healthcare accounts (e.g., billing, appointment scheduling, patient support) within a BPO setting?
• Do you have proven experience overseeing multiple Lines of Business (LOBs) and managing site-level P&L/budget responsibilities?
• Are you willing to work full-time on a U.S. shift schedule in an on-site/office-based setup?

Work Location: In person