Billing & Collection Coordinator

1 day ago

Bacolod City, Western Visayas, Philippines PHINMA Properties Full time ₱500,000 - ₱1,000,000 per year

Quality of documents and takeout

1. Ensure all housing loan applications of buyers with issued Notice of Credit

Evaluation (for HDMF accounts) or with issued Notice of Downpayment

(for Inhouse & Bank accounts) are with accurate information and with

updated status in the system (POINTS) and masterlist of the department.

2. Ensure strict monitoring of buyer's compliance (documentary and

payment) and notification for timely compliance and collection.

3. Ensure the completeness, accuracy and acceptability of the buyers'

housing loan application to ensure loan approval until loan takeout by the

lending institution.

4. Ensure utilization of the Approved Funding Allocation for the year that

was approved by the Pag-Ibig Fund

5. Coordinate with the Financial Institution Management department, and

other departments to monitor and get updates on technical requirements

for the booking of accounts; give feedback and recommendations to any

issues or concerns that may affect the scheduled/target takeout.

6. Prepare and do weekly update on schedule of takeout of accounts –

outlook for the month, based on the status of the accounts and status of

technical requirements for takeout.

7. Ensure completeness of documents of taken-out/fully-paid accounts as

required for the processing of the transfer of titles.
manage the operations and ensure high productivity of Billing & Collection personnel

Internal Customer Service, Data Privacy and Policy Compliance

1. Ensure all housing loan applications of buyers being processed are with

accurate information and updated status in the system (POINTS) and

masterlist of the department.

2. Provide reports to immediate superiors - on status of in-process accounts,

actual performance of B&C Batangas office in terms of Completion of

Requirements, Turnaround time, Collection from payment of Equity,

Processing Fee, Delivery of housing loan applications of buyer for Loan

Approval, Loan Takeouts/Full payment of Units and Retention Fee.

3. Ensure that buyers and departments concerned receive copy of the Notice

of Reminders or Notice of Forfeitures or Notice of Cancellation of CTS or

Notice of Takeout/Move in; and a receiving copy is filed in the buyer's

working folder.

4. Process buyer's request in accordance with the company policies; secure

approval at manager's level as needed.

5. Adhere to the TAMA culture to provide good customer service in the

conduct of duties and responsibilities.

6. Ensure confidentiality of collected information from buyers in compliance

and aligned with the Data Privacy Act of the Philippines.

7. Ensure that documents submitted by buyers are properly filed in its

respective folders and kept safely in the filing cabinets.

8. Ensure sharing of buyer's information or data with other PPHC

departments are with approval of the Department Manager; if to be shared

to an external party/ies, secure approval of the Department Manager and

Legal Department Head.

9. Manage and train subordinates to ensure their adherence to the

company's processes and policies, the TAMA culture and to support them

in meeting their individual targets and contribute to the team's

performance.

10. Perform other related tasks that maybe assigned by superiors from time to

time.

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