Billing & Collection Assistant (Loan Processor)

1 day ago

Bacolod City, Western Visayas, Philippines PHINMA Properties Full time ₱150,000 - ₱200,000 per year

Completion of housing application requirements

1. Monitor, review and follow up (notify) ten (10) accounts per day for the compliance of requirements including payments based on the Notice of Credit

2. Ensure completion of loan requirements by buyers within the due date stated in the Notice of Credit Evaluation.

3. Ensure issuance of Notice of Reminder/Final Reminder/Forfeiture to buyers who failed to meet the due date of compliance.

4. Ensure notarization of contracts required for the housing application of buyers.

5. Ensure completeness of scanned copy of buyer's documents in compliance with the digitization requirement under the Data Privacy Act

Booking, Quality Control of Documents and Take-outs

1. Review and prepare buyer's housing loan application folders and/or endorse for delivery to the lending institution 3 folders.

2. Ensure the quality of documents to maintain zero return of housing applications delivered for approval and loan takeout to lending institutions.

3. Advise AMG Coordinator on HDMF or bank financing accounts that are completed and ready for delivery for loan approval

4. Ensure documentation of housing loan applications is based on companypolicies and procedures to meet or pass the documentation standards of the company and its lending partners (Home Development Mutual Fund/Accredited banks).

Customer Service and Data Privacy Compliance

1. Ensure all housing loan application of buyers being processed are with accurate information and updated status in the system (POINTS); and in the masterlist of the department.

2. Ensure that documents submitted by buyers are properly filed to its respective folders, recorded in the system, and kept safely in the filing cabinets.

3. Ensure confidentiality of collected information from buyers

4. Ensure that buyers and departments concerned receives copy of the Notice of Reminders or Notice of Forfeitures or Notice of Cancellation of CTS or Notice of Takeout/Movein; and a receiving copy is filed in the buyer's working folder.

5. Process buyer's request within 7 calendar days.

6. Adhere to the TAMA culture to provide good customer service in the conduct of duties and responsibilities.

7. Ensure sharing of buyer's information or data with other PPHC departments are with approval of the AMG head; if to be shared to an external party/ies, secure approval of the AMG head and Legal Department Head.

Perform other related tasks that maybe assigned by superiors from time to time such as but not limited to:

a) phone CI,

b) call-outs to buyers

c) printing of loan documents

d) revision of computation

e) liaison to HDMF/Bank

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