Customer Care Support Representative

Be the Connection Customers Trust for Quick Support

In the world of retail, your voice is your storefront. Guide shoppers through questions, troubleshoot with precision, and deliver solutions that keep customers coming back. Gain global exposure, sharpen your expertise, and make an international impact-turning everyday customer interactions into standout experiences.

Shape Customer Experiences

Be part of our client's team as a Customer Care Support Representative, where you assist customers with inquiries, troubleshoot products, handle warranty claims, and provide clear guidance. You'll document interactions accurately, share valuable feedback with internal teams, and ensure every customer enjoys a seamless, professional, and satisfying retail experience.

Your Career Snapshot

Employment type: Full time

Shift: Night Shift, Weekends Off

Work setup: Work from home

Salary: PHP 25,000 - PHP 35,000

Why This Role is Rewarding

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Role

Experience:

• 1-2 years in a customer support role, preferably in a technical or mechanical environment
• 2+ years working knowledge of customer service technologies, from basic electronic devices to advanced wireless systems

Technical & Product Knowledge:

• Ability to learn and explain product installation and troubleshooting procedures clearly and confidently
• Comfortable using product manuals, videos, and samples for self-learning and customer support

Skills:

• Excellent verbal and written communication skills in English; Spanish proficiency is a plus
• Strong interpersonal skills, attention to detail, and high level of professionalism
• Proficient with CRM tools (especially Zendesk) and general computer applications

Work Schedule:

• Availability to work night shifts aligned with U.S. time zones
• Flexibility to work weekends as needed

Impact You'll Make

• Respond to customer inquiries via phone, email, live chat, and message boards
• Assist customers with product installation, troubleshooting, warranty claims, and general inquiries
• Ensure accurate and detailed documentation of all customer interactions in the CRM system (Zendesk)
• Collaborate with internal teams by communicating relevant customer feedback and recurring issues

About the Client

Our client is a global brand builder dedicated to creating high-quality, innovative retail products that improve everyday life. They focus on areas where existing solutions fall short, delivering long-lasting value to consumers. With a culture grounded in integrity, creativity, collaboration, accountability, quality, and respect, they empower their teams to excel and innovate. They also give back to the community through sustainable initiatives, internships, and philanthropic activities, making them a leader in both product excellence and corporate responsibility.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra