Asset Coordinator

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :
JOB PURPOSE/MISSION/SUMMARY
:

Asset Coordinators play a crucial role in managing and organization of the client's digital assets. This role encompasses the end-to-end life cycle of Asset Management from start of a contract to the end and in between which involves Account builds, steady state MACD management, device connectivity, reporting etc. Overall, an Asset Coordinator is responsible for managing customers' assets and account information in Xerox databases from the start of the contract.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS
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XSM Device Management

• Ensures that incidents raised are addressed and resolved within the predetermined amount of time for each account.
• Ensures that assets are connected to the network and reporting continuously when required (Run Device discoveries)
• Ensures that assets are managed and sending alerts for Supplies and Break Fix
• Loads Map provided in the System as needed and ensure that the asset is placed in the right location in the Map (Asset Mapping)
• Ensures all assigned assets are accurately connected, mapped, and validated within the system, promptly addressing incidents and maintaining data integrity through regular asset validation and management activities.

XSM Account Management

• Process MACDS (Move, Add, Change, Disposals and Storage)
• Site (Location of the asset), Contacts and Chargeback Code are created per request
• Conducts Data Integrity Check to ensure that all assets follows the account requirement (Account Maintenance)

XSM Meter Management

• As part of the account maintenance for operational and billing purposes, validate meters and ensures that it is loaded correctly and there are no Invalid Raw Meters or meters are outside the daily threshold agreed upon in the statement of work (SOW).
• Load meter readings provided manually in the system and ensures that assets that are in contract have meters.
• Load meter readings as a reportable meter for operational and billing purposes*

XSM Reporting

• Provide accurate, timely, and professional reports to the account and billing teams for historical analysis, current status, and billing purposes.
• Generate Meter Volume Report and MACD Report
• Provide export of newly discovered devices.
• Generate and deliver general reports to support operational and billing requirements.

Others

• Conducts targeted QA monitoring and account inspections to ensure data integrity, operational compliance, and timely issue escalation – entrusted to individuals with proven operational maturity and performance
• Participate in and lead discussions
• Assist new team members

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES
:

Skills

• Communication (verbal and written), interpersonal, problem-solving, and customer service skills – Minimum
• Negotiation and conflict management skills – Preferred
• Excellent team working skills and flexibility in approach to work – Minimum
• Ability to generate reports suitable for management presentation/audit – Preferred
• Good leadership and influence skills – Preferred
• Ability to engage socially with clients, partners, or account management teams – Preferred
• Ability to operate within a team and participate on conference calls – Preferred
• Eye for detail with high level of accuracy; data analysis of large datasets – Preferred
• Ability to follow processes precisely and execute commands with zero errors – Preferred

Knowledge

• Understanding of Xerox products, solutions, and services (key offerings) – Preferred
• Good knowledge of computer usage and Microsoft Office software (especially Excel) – Minimum

Abilities

• Ability to work with minimal supervision; highly self-motivated – Minimum
• Proven track record in delivering high-quality customer service – Minimum
• Ability to perform and make informed decisions under pressure – Minimum
• Ability to meet tight deadlines – Minimum
• Ability to work on a flexible schedule – Minimum
• Must be able to report to the office – Minimum
• Ability to comprehend requirements, share point of view, and ask clarifying questions – Preferred

Competencies/Skills

• Analytical and technical skills - Intermediate
• Written and oral communications skills - Intermediate
• Communicates (phone, chat, email) effectively and efficiently to advance business aims and achieve desired results - Intermediate
• Interpersonal and administrative skills - Intermediate
• Problem solving and decision-making skills - Intermediate
• Time and Management Skills - Intermediate
• Prioritizes areas that need attention and provides timely updates for deliverables and inquiries without prodding or follow up - Advance

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS
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• BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent. Master's degree in Business Administration a plus.
• Work experience as Process Engineer, Quality Engineer, Manufacturing Supervisor, QA Analyst, Reports Analysts, BPO SME's (Level 2 or floorwalkers), Team Leader a plus
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and complex formulas.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• High attention to detail and a commitment to data accuracy.
• Has at least a minimum of 3 years relevant experience

How to Apply ?
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