Call Center Agent

19 hours ago

Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱240,000 - ₱420,000 per year

About the role

Become a Call Center Agent at YWA HUMAN RESOURCE CORPORATION' and join a dynamic team serving customers across Cebu City. This is a full-time position, offering a starting salary of 20,000 PHP plus 15,000 Signing Bonus, making it a great opportunity for those new to the industry.

What you'll be doing

  • Handle inbound customer calls and queries with professionalism and empathy
  • Accurately log all customer interactions and maintain up-to-date records
  • Identify customer needs and recommend appropriate products or services
  • Escalate complex issues to the relevant teams for resolution
  • Actively participate in training sessions to continuously improve your skills
  • Foster a positive customer experience and contribute to high customer satisfaction

What we're looking for

  • A friendly, customer-focused attitude with excellent communication skills
  • Strong problem-solving and decision-making abilities
  • Familiarity with call center software and computer proficiency
  • Resilience and the ability to work in a fast-paced, target-driven environment
  • A high school diploma or equivalent; previous call center experience is preferred but not required

What we offer

  • Competitive starting salary of 15,000 PHP and performance-based bonuses
  • Comprehensive healthcare benefits and life insurance coverage
  • Opportunities for career advancement and ongoing training and development
  • Flexible work arrangements and a supportive work-life balance
  • A positive, collaborative work culture that values teamwork and innovation

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, with a strong presence in Cebu City. Our mission is to deliver exceptional service to our clients and their customers, while fostering a dynamic and inclusive work environment for our employees. Join us and be part of a team that is passionate about making a difference.

Apply now

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