Call Center Agents

2 days ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

We are hiring for a Call Center Agents to join our growing team in Cebu Central Visayas. As a full-time Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

What you'll be doing

  • Respond to customer inquiries and concerns via phone, email, or chat in a professional and timely manner
  • Troubleshoot issues and provide effective solutions to ensure customer satisfaction
  • Maintain detailed records and documentation of all customer interactions
  • Identify opportunities to improve customer experience and processes
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Adhere to quality assurance standards and company policies

What we're looking for

  • At least a senior high school graduate
  • Strong communication and interpersonal skills with the ability to effectively interact with customers
  • Excellent problem-solving and critical thinking abilities
  • Proficient in English, both written and verbal
  • Adaptable and able to work in a fast-paced environment
  • Commitment to delivering exceptional customer service

What we offer

We are dedicated to creating a supportive and empowering work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and advancement. Our company culture is built on collaboration, innovation, and a commitment to excellence. Join our team and be a part of our exciting journey

Apply now and become a part of our team

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