Cyber Security Analyst

2 weeks ago

Work from Home, Philippines Seidotech Solutions Corporation Full time ₱960,000 - ₱1,080,000 per year

ob description:

What You'll Do:

  • Monitor cyber security tools to identify, triage, and report security incidents to customers.
  • Leverage available cyber security capabilities to contain security incidents to prevent the lateral spread of malware or lateral movement of attackers.
  • Conduct cyber security investigations to identify and rule out false positive security incidents.
  • Provide additional cyber security investigatory support to customers as needed.
  • Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
  • Follow pre-defined playbooks and runbooks and collaborate with other technical resources, where appropriate.
  • Monitor and process event tickets on a prioritized basis as to the customer impact and urgency of these events.
  • Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
  • Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
  • Provide first level technical resolution for cyber security incidents.
  • Collaborate with our Network Operations Center (NOC) as needed, to document incidents, maintenance, and problems.
  • Utilize various systems management tools to monitor availability, reliability, and performance of customer environments.
  • Demonstrate problem solving skills that contribute towards the resolution of any issues that arise.
  • Quickly assess an issue and form an understanding of the likely root cause in unfamiliar technical environments and technologies.
  • Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events.
  • Document solutions, processes, procedures and present them in writing, verbally on the phone or in-person.
  • Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.

What Skills & Experience You'll Need:

  • Experience with monitoring and using a SIEM
  • Azure Sentinel preferred (Splunk, Elastic, QRadar are nice to have)
  • Experience supporting and administering the following is highly desired:
  • Crowdstrike (or a similar nextgen endpoint solution)
  • Azure or AWS cloud environments, including compute, storage, networking basics, and backups.
  • Microsoft O365
  • Windows Server OS: Windows 2012 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics.
  • Networking Basics (CompTIA Network+ equivalent).
  • At least one of the following industry certifications highly desired: Security+, Network+, CEH, GCIH.
  • A curious disposition.
  • Strong documentation, reporting, analytical and problem-solving skills.
  • The ability to effectively engage in customer-facing communications.

Preferred Qualifications:

  • Experience with any of the following tools: Kaseya VSA, Auvik.
  • Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF.

Job Type: Full-time

Job Type: Full-time

Pay: Php80, Php90,000.00 per month

Work Location: Remote

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