Current jobs related to Customer Service Specialist - Makati City, National Capital Region - Booth & Partners

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Concept Specialist Full time ₱144,000 - ₱432,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...

  • Customer Service Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Metacom Careers Full time ₱250,000 - ₱450,000 per year

    Customer Service Specialist – Job ResponsibilitiesHandle inbound and outbound customer inquiries through phone, email, or chat.Provide Accurate Information About Products, Services, And Company Policies.Resolve customer complaints and issues promptly and professionally.Maintain a high level of empathy, patience, and professionalism in every...

  • Customer Service Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Relay Human Cloud Full time ₱900,000 - ₱1,200,000 per year

    Customer Service SpecialistWork Setup:Full OnsiteSchedule:Night Shift (Start time between 9:00 PM – 11:00 PM; End time between 6:00 AM – 8:00 AM)About the Role:We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent...

  • Customer Service Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time ₱800,000 - ₱1,200,000 per year

    BRIEF DESCRIPTIONThe Customer Service and Communication Specialist will act as the liaison between the Company and the customers for all after-sales concerns. The position is responsible for verifying, investigating, and resolving all escalated complaints.DUTIES AND RESPONSIBILITIESResponds to customers' concerns within the prescribed turn-around time (e.g....

  • Customer Service Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Relay Human Cloud Full time ₱150,000 - ₱250,000 per year

    We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent communication skills, a strong customer-first attitude, and the ability to thrive in a fast-paced environment. The position is full onsite and follows a night shift schedule...

  • Customer Service Specialist

    7 days ago

    Makati City, National Capital Region, Philippines J-K International Language Center Full time ₱288,000 - ₱360,000 per year

    COMPANY PROFILE: This business was first founded in 2015 as a risk assessment firm in the Philippines. Risk assessment is a thorough and in-depth analysis of an organization's structure, procedures, technology, tactics, and personnel with the goal of detecting and evaluating possible hazards.Position: Customer Service Specialist (Open for Fresh...

  • Customer Service Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Integrated Management Services Inc. Full time ₱600,000 - ₱1,200,000 per year

    IMS is an ever-growing company that has been in the business for almost 40 years. Today, IMS remains a frontrunner in providing affordable holistic membership programs to the masses and the working populace. Currently, we serve over 200 companies and over 300,000 Filipinos nationwide.As our Customer Service Specialist, you will work with the Customer Service...

  • Key Account Sales Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Service IT+ Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Join us at Service IT+ as we seek a Key Account Sales Specialist to join our growing teamObjectives:The Key Account Sales Specialist role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Key Account Sales Specialist responsibilities are as follows:Serve as the main point of...

  • Customer Service Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines 118 118 Money Full time ₱30,000 per year

    Who are Money?At Money, we are dedicated to helping Britain achieve financial fitness. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.Our vision is to champion financial fitness throughout Britain by offering accessible...

Customer Service Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Booth & Partners Full time ₱600,000 - ₱800,000 per year

Position Purpose
To provide key customer contact and communication functions to achieve agreed service levels, contributing to account growth and profitability.

Key Responsibilities

  • Provide quality customer service by adhering to Data#3 Asset Management Service's (AMS) delivery methodology.

  • Focus on an existing Asset Management contract and deliver:

  • First-line inbound/outbound telephonic and email service

  • Timely responses to all internal and external customer queries
  • Coordination of end-to-end asset deployments
  • Scheduling and coordinating asset collections with customers and external partners
  • Stock coordination
  • HAM CMDB management and lease contracts
  • Ecommerce portal coordination and testing

  • Timely generation and submission of reports to customers and internal teams

  • Develop and maintain close working relationships with all stakeholders (internal and external) to ensure long-term, strategic customer relationships that exceed expectations.

  • Comply with documented security policies, standards, and regulations, including information systems, personnel, physical, and technical security requirements.
  • Promote and participate in the Data#3 culture that drives both staff and customer satisfaction.
  • Provide customers with tailored Data#3 value solutions within delivery capabilities.
  • Contribute to the development of new principles and innovative solutions to improve Data#3's ability to deliver Asset Management Services.
  • Work effectively within a team environment as well as autonomously.
  • Commit to self-improvement and continuous expansion of industry knowledge.
  • Stay informed about business improvements and process changes through participation in information-sharing meetings.
  • Contribute to AMS targets for Managed Services.
  • Achieve personal and team objectives through active participation in AMS initiatives for both existing and prospective customers.
  • Perform additional duties as requested by your manager in alignment with Business Unit objectives.

Additional Responsibilities

  • Uphold and adhere to Data#3's core values, guidelines, policies, and procedures.
  • Represent Data#3 professionally, delivering excellent customer service to internal and external customers.
  • Perform duties safely, ensuring no risk to your own health and safety or that of others.
  • Be flexible and willing to take on additional roles, capacities, or varied duties as required, provided you have the skills and capability to perform them.
  • Accept that Data#3 may adjust your position, title, location, and responsibilities based on changing business needs and priorities.

  • Be prepared to:

  • Work off-site at customer, vendor/partner, and supplier locations, which may require holding a valid National Police Certificate.

  • Access highly sensitive internal and third-party systems containing confidential corporate and personal information.

  • Perform duties requiring a high level of honesty, integrity, and trustworthiness.

  • Completion of a satisfactory National Police Certificate is an inherent requirement of this position.

Requirements
Key Experience, Skills & Abilities
Experience:

  • Minimum of 2 years' experience in a service desk or related customer service role within an outsourced environment.
  • Demonstrated knowledge of PC hardware and components from a procurement perspective.

Skills:

  • Excellent oral and written communication skills for clear, accurate stakeholder communication.
  • Ability to take ownership of tasks and work independently.
  • Capability to work within a formalized service framework.
  • Initiative in performing responsibilities and knowing when to escalate issues to management.
  • Strong analytical and problem-solving skills.

Abilities:

  • Customer service-oriented mindset.
  • Highly organized with strong attention to detail.
  • Proven ability to work within deadlines with minimal supervision.
  • Flexible approach to working within regular office hours.
  • Capacity to handle high volumes of customer interactions in a dynamic environment.

Key Qualifications, Certifications & Training
Qualifications:

  • Tertiary education – Desirable

Certifications:

  • Relevant industry certifications – Highly Desirable

Benefits
Benefits

  • Great Place to Work-Certified company
  • Premium HMO
  • Holistic employee experience
  • Work-from-home and hybrid work setup
  • Rewards and incentives
  • Monthly engagement activities
  • Career advancement opportunities
  • Paid referral program