Bilingual Home Care Scheduler

2 days ago

Manila, National Capital Region, Philippines Pearl Talent Full time ₱900,000 - ₱1,200,000 per year

As aHome Care Scheduler you will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.

Key Responsibilities
  • Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
  • Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
  • Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
  • Proactively identify coverage gaps and resolve scheduling conflicts in real time
  • Document updates accurately in the system to avoid missed calls or service disruptions
  • Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
  • Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements
Must-haves
  • 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
  • Proven experience speaking with physicians, clinic staff, or healthcare providers
  • Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
  • Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
  • Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
  • Past experience working with U.S.-based teams in a fully remote role set-up

Key Skills & Attributes
  • Clear, confident communicator – able to explain complex workflows to medical professionals
  • Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
  • Critical thinker – makes suggestions to improve processes and flag issues
  • Independent and proactive – thrives in a remote setting with minimal hand-holding
  • Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support
Benefits

  • Potential for profit share based on performance

  • Fully WFH, forever

  • Unlimited PTO
  • Potential Growth Opportunities

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