Bilingual Home Care Scheduler
3 days ago
As aHome Care Scheduler you will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
Key Responsibilities- Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
- Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
- Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
- Proactively identify coverage gaps and resolve scheduling conflicts in real time
- Document updates accurately in the system to avoid missed calls or service disruptions
- Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
- Provide feedback and suggestions to improve scheduling processes and the client's platform
Must-haves
- 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
- Proven experience speaking with physicians, clinic staff, or healthcare providers
- Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
- Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
- Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
- Past experience working with U.S.-based teams in a fully remote role set-up
Key Skills & Attributes
- Clear, confident communicator – able to explain complex workflows to medical professionals
- Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
- Critical thinker – makes suggestions to improve processes and flag issues
- Independent and proactive – thrives in a remote setting with minimal hand-holding
- Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support
Potential for profit share based on performance
Fully WFH, forever
- Unlimited PTO
- Potential Growth Opportunities
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