Customer Service Representative/Sales Representative

4 days ago

Clark Freeport Zone, Philippines Shore360, Inc Full time ₱180,000 - ₱360,000 per year

Experience | Skills | Knowledge

  • 1–2 years of experience in customer service, ideally in retail.
  • Strong verbal and written communication with excellent interpersonal skills.
  • Customer-first mindset with the ability to manage conflict effectively.
  • Sound judgment and problem-solving with a solution-oriented approach.
  • Proficiency in MS Office and comfort using technology; Zendesk experience highly valued.
  • Strong time management and prioritization skills; able to work efficiently under pressure.
  • Collaborative team player with a proactive attitude.

Key Responsibilities

1. Customer Service

  • Handle customer inquiries via phone, email, and voicemail in a timely manner.
  • Resolve complaints and feedback, including issues with damaged or faulty products.
  • Communicate outcomes of repairs, inspections, and order status updates.
  • Encourage satisfied customers to leave reviews on third-party platforms.
  • Support After Sales Service Team Leader with order fulfillment updates and opportunities.
  • Address issues with delivery schedules and online order delays.
  • Assist with monitoring social media platforms, ensuring tone and messaging align with brand values.

2. Systems & Operational Standards

  • Manage and respond to support tickets promptly.
  • Use system tools to prioritize and address customer needs effectively.
  • Organize workload independently, ensuring timely task completion.
  • Balance customer satisfaction with business needs to reduce costs and returns.

3. Product Knowledge & Training

  • Complete training modules on schedule and maintain updated product knowledge.
  • Stay informed about new product arrivals and specifications.
  • Follow company policies, procedures, and updates to ensure compliance.

4. Administration

  • Provide backup support to the After Sales Service Administrator/Advocate for processing invoices.
  • Handle cancellations, refunds, and exchanges promptly and accurately.
  • Ensure daily administrative tasks are completed as outlined in company processes.
  • Communicate effectively with both internal and external stakeholders and share insights with the team.

ShoreXtra Perks

  • Free barista-style coffee and free parking with jeepney services.
  • Highly engaged and supportive team environment.
  • Opportunities for unlimited growth and professional development.
  • Fun, family-oriented, and challenging workplace culture.

Job Type: Full-time

Pay: Php28, Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Transportation service provided

Work Location: In person

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