Customer Service Representative/Sales Representative
6 days ago
Experience | Skills | Knowledge
- 1–2 years of experience in customer service, ideally in retail.
- Strong verbal and written communication with excellent interpersonal skills.
- Customer-first mindset with the ability to manage conflict effectively.
- Sound judgment and problem-solving with a solution-oriented approach.
- Proficiency in MS Office and comfort using technology; Zendesk experience highly valued.
- Strong time management and prioritization skills; able to work efficiently under pressure.
- Collaborative team player with a proactive attitude.
Key Responsibilities
1. Customer Service
- Handle customer inquiries via phone, email, and voicemail in a timely manner.
- Resolve complaints and feedback, including issues with damaged or faulty products.
- Communicate outcomes of repairs, inspections, and order status updates.
- Encourage satisfied customers to leave reviews on third-party platforms.
- Support After Sales Service Team Leader with order fulfillment updates and opportunities.
- Address issues with delivery schedules and online order delays.
- Assist with monitoring social media platforms, ensuring tone and messaging align with brand values.
2. Systems & Operational Standards
- Manage and respond to support tickets promptly.
- Use system tools to prioritize and address customer needs effectively.
- Organize workload independently, ensuring timely task completion.
- Balance customer satisfaction with business needs to reduce costs and returns.
3. Product Knowledge & Training
- Complete training modules on schedule and maintain updated product knowledge.
- Stay informed about new product arrivals and specifications.
- Follow company policies, procedures, and updates to ensure compliance.
4. Administration
- Provide backup support to the After Sales Service Administrator/Advocate for processing invoices.
- Handle cancellations, refunds, and exchanges promptly and accurately.
- Ensure daily administrative tasks are completed as outlined in company processes.
- Communicate effectively with both internal and external stakeholders and share insights with the team.
ShoreXtra Perks
- Free barista-style coffee and free parking with jeepney services.
- Highly engaged and supportive team environment.
- Opportunities for unlimited growth and professional development.
- Fun, family-oriented, and challenging workplace culture.
Job Type: Full-time
Pay: Php28, Php30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- On-site parking
- Paid training
- Transportation service provided
Work Location: In person
-
Customer Service Representative
1 week ago
Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱800,000 - ₱1,200,000 per yearCompany Description:At Royal Eagle Aviation, we are dedicated to empowering the aviation industry with end-to-end support solutions. We offer comprehensive component sourcing and critical asset management to ensure operational continuity and flight readiness for clients worldwide. With expertise in flight product services and a commitment to quality and...
-
Customer Service Representative
6 days ago
Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱150,000 - ₱250,000 per yearRespond to customer inquiries via phone, email or chatResolve customer complaints and issues with professionalism and efficiencyMaintain a high level of product and service knowledge to assist customers accuratelyProcess orders, forms, applications, and requestsKeep records of customer interactions, transactions, comments, and complaintsFollow communication...
-
Customer Service Representative
1 day ago
Clark Freeport Zone, Philippines Go Beyond Limits Outsourcing Solutions Full time ₱200,000 - ₱300,000 per yearSummaryA Customer Service Representative will be comfortable communicating with customers both on the phone and in writing, will have a friendly and professional demeanor, and can build trust quickly making customer feel heard and important. They will also be detailed oriented, understanding the importance of documenting everything, and will be able to...
-
Customer Service Representative
7 days ago
Clark Freeport Zone, Philippines Offshore 247 Full time ₱360,000 - ₱480,000 per yearCustomer Service Representative (Chat Support)We are looking for an experienced Customer Service Representative to join our team at Offshore 24/7 in Philexcel Clark Freeport Zone.Offshore 24/7 is an Australian-owned outsourcing company with our office located in Philexcel, Clark Freeport Zone. This is a terrific opportunity for an experienced Customer...
-
Customer Service Representative
6 days ago
Clark Freeport Zone, Pampanga, Philippines Clark Outsourcing Full time ₱300,000 - ₱360,000 per yearClark Outsourcing is hiring a Full time Customer Service Representative role in Clark Freeport, Central Luzon. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: Evening2-3 years of relevant work experience required for this roleExpected salary:...
-
Customer Service Representative
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines INTERCON MANPOWER SERVICES Full time ₱324,000 - ₱432,000 per yearWe're Hiring – Customer Service Representative (SM Clark, Pampanga) Position: Customer Service Representative Location: SM Clark, Pampanga Salary Package: Up to ₱27,000 per month Perks: Competitive benefits + exciting bonusesAbout Us:We are dedicated to providing exceptional customer experiences, and we're looking for passionate and motivated...
-
Sales Representative
7 days ago
Clark Freeport Zone, Philippines Reon International Industries Co., Ltd Full time ₱264,000 - ₱270,000 per yearFluently English Fluently English Fluently EnglishJob Advertisement: Sales Representative for Wig Manufacturing CompanyAre you a top-performing sales professional with a passion for helping people look their best? Join our dynamic team at REON INTERNATIONAL, a leading wig manufacturing company with our own factory. We have recently expanded to the...
-
Customer Service Representative
6 days ago
Clark Freeport Zone, Philippines TaskNest Business Services Full time ₱216,000 - ₱324,000 per yearCustomer Service Representative NO FINAL INTERVIEWLocation: Clark PampangaSalary Offer: Up to PHP 27,000Virtual process | No final interview | Onsite setupAbout the RoleWe are urgently hiring Customer Service Representatives for a leading Telco account. Enjoy a fast virtual application process with no final interview required. Successful candidates will work...
-
Customer Services Representative
1 week ago
Clark Freeport Zone, Pampanga, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱216,000 - ₱324,000 per yearCustomer Service RepresentativeVIRTUAL PROCESSLocation: SM CLarkStart Date: Oct 2 classSalary: Php 18,000 up to 27,000Job Description:As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their experience with our brand is positive. This is a fast-paced,...
-
Customer Service Representative
1 week ago
Clark Freeport Zone, Pampanga, Philippines TREXAN CAREER SYSTEMS Full time ₱240,000 - ₱360,000 per yearCustomer Service Representative – SM Clark Pampanga | Up to PHP 30,000 Salary PackageJob Location: SM City Clark, Pampanga (Onsite)Company Overview:We are a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. We are seeking motivated individuals to join our growing team and...