Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines Wizard Group Corp. Full time $80,000 - $120,000 per year

Wizard Group Corp. is hiring a Full time Technical Support Specialist role in Fort Bonifacio, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 2-3 years of relevant work experience required for this role

Job Title: Senior IT Support Engineer

Location:  BGC Taguig (onsite)

Job Type: Full-Time

Job Description:

We are seeking a highly skilled and experienced Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to lead IT projects and support initiatives.

Key Responsibilities:

  • Technical Support: Provide advanced technical support to resolve complex IT issues for end-users and clients.
  • System Maintenance: Oversee the maintenance and administration of IT systems, including servers, networks, and applications.
  • Project Management: Lead and manage IT projects, such as system upgrades, migrations, and deployments.
  • Security Management: Implement and maintain security protocols to safeguard data and IT infrastructure.
  • Documentation: Create and maintain comprehensive documentation for IT processes, systems, and procedures.
  • Team Leadership: Mentor and guide junior IT support staff, providing training and support as needed.
  • Vendor Management: Coordinate with external vendors and service providers to ensure timely and effective delivery of IT services.

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 5 years of experience in IT support or a related role, MSP experience would be an advantage, with at least 2 years in a senior or leadership position.
  • Technical Skills: Proficiency in operating systems (Windows, Linux, macOS), networking, hardware, and software troubleshooting.

Certifications:

  • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) are preferred.
  • Soft Skills: Strong analytical and problem-solving abilities, excellent communication skills, and the ability to work well under pressure.
  • Leadership: Proven experience in leading IT teams and managing projects.

Work Schedule - Shifting:

  • US shift - Monday to Friday, 8:00pm -5:00am, Philippine Time
  • UK shift - Monday to Friday, 4:30pm - 1:00am, Philippine Time
  • PH shift - Monday to Friday, 8:30am - 5:30pm, Philippine Time

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