Academy Manager

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MSX is a dedicated partner to leading automotive brands and mobility companies around the world and we are always looking for new talent to join our global team. We are passionate about supporting our clients, and we believe anyone with a passion for the mobility industry can build an exciting career at MSX.

Learn More About MSX International

• What We Do
• How We Do It

Working pattern and location:

• Join Date:
  October 2025
• Employment Type:
  Full-time Employee
• Work Location:
  Hybrid (On-sites and WFH)
• Working Hours:
  40 hours, 5 days per week
• Workdays:
  Monday - Friday
• Travel:
  50% Domestic Travel to deliver training and coaching at dealers nationwide

About the Role:

The Academy Manager is the strategic and operational lead for the Academy in the Philippines, ensuring seamless execution of training programs, curriculum development, and product education across Sales, Aftersales, and Customer Experience domains.

This role demands hands-on leadership, high visibility, and proactive engagement with stakeholders. The Academy Manager is responsible for delivering measurable outcomes, building trust, and preventing operational gaps such as communication breakdowns, content delays, or last-minute crises.

Key Responsibilities

1. Strategic Leadership & Business Alignment

• Translate Academy's strategic priorities into annual training roadmaps.
• Anticipate industry trends, competitor moves, and learning innovation opportunities.
• Maintain a
  3-year capability plan
  aligned to product roadmap, dealer network needs, and market changes.
• Conduct quarterly strategic reviews with stakeholders to refresh priorities.

2. Stakeholder & Relationship Management

• Act as the primary liaison with Brand, Marketing, Sales, Aftersales, and L&D teams.
• Hold weekly structured engagement with key stakeholders.
• Provide data-driven insights from training evaluation and dealer performance.
• Be a visible advocate for the Academy at network events and forums.

3. Program & Curriculum Management

• Lead end-to-end training program development from needs analysis to post-delivery review.
• Ensure
  content accuracy, branding, and timely approvals
  .
• Maintain centralized version control for all materials.
• Embed scenario-based, real-world activities in every program.

4. Trainer Management & Capability Development

• Build and maintain a pool of certified trainers across technical and non-technical domains.
• Implement a Trainer Readiness Certification process.
• Conduct quarterly trainer performance reviews and bi-annual TTT sessions.

5. Operational Excellence

• Maintain a rolling
  12-month training calendar
  with monthly updates.
• Ensure all logistics are confirmed at least 4 weeks prior.
• Enforce zero last-minute cancellations with contingency plans in place.
• Monitor and report
  budget vs. forecast
  with corrective actions.

6. Continuous Improvement

• Proactively manage risks (content readiness, trainer availability, stakeholder delays).
• Capture lessons learned after major projects.
• Submit post-program debrief reports highlighting impact and improvements.
• Resolve stakeholder concerns within
  48 hours maximum
  .

7. Reporting & KPI Management

• Deliver monthly dashboards covering training volume, satisfaction (NPS), trainer ratings, curriculum timelines, and budget adherence.
• Present quarterly business reviews with actionable insights.
• Link training impact to measurable
  dealer performance metrics
  .

Who We're Looking For:

This is a high-impact leadership role—ideal for someone who thrives in a fast-paced environment, values strong execution, and can inspire teams to deliver excellence in learning and development.

What We're Looking For

• Strategic thinker
  with strong operational execution skills.
• Exceptional stakeholder engagement and relationship-building ability.
• Strong project management discipline with attention to detail.
• Highly proactive, anticipates challenges before they become issues.
• Data-driven, comfortable with analytics and performance reporting.

Skills:

• Strong leadership, communication, and stakeholder influence.
• Expertise in training program design, facilitation, and evaluation.
• Project and financial management capability.
• Proficiency in digital learning platforms and tools

Experiences:

• At least 5–7 years in
  training, academy management, or dealer network developmen
  t.
• Experience in automotive, retail, or related industries is strongly preferred.
• Excellent communication, facilitation, and leadership skills.
• Willingness to be present at the Academy office
  3–4 days per week
  .
• Strong follow-through and visible ownership of outcomes.
• Background in
  EV technology, digital retailing, or customer experience transformation
  is a strong advantage.

Qualifications:

• Philippines permanent work rights only
• Bachelor's degree in Business, Education, Automotive Engineering, or related field
• Master's degree preferred.
• Excellent command of English; Tagalog proficiency highly desirable.
• Proficient in MS Office programs especially Excel and PowerPoint