Client Success Support Specialist

4 days ago

Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time ₱900,000 - ₱1,200,000 per year

Do you thrive on ensuring every client feels supported and valued?

Ready to blend marketing, service, and project coordination in one role?

Want to be the go-to person behind smooth client experiences?

Join VA Platinum
About the Role

Our client is seeking a Client Success Support Specialist to ensure smooth onboarding, seamless support, and outstanding experiences for their clients.

This role combines marketing support, client service, and project coordination, making it perfect for someone who is detail-oriented, proactive, and thrives on collaboration. You'll work closely with Client Services and Sales teams to support onboarding, asset creation, testing, reporting, and process improvements—all while keeping client satisfaction at the centre.

Ideal Candidate (Must Have Requirements)
  • With at least 3 years of experience in account/client support, customer success, or administration.
  • Strong English communication skills (written and verbal).
  • Organised, detail-oriented, and proactive in problem-solving.
  • Familiarity with project management tools preferred).
  • Ability to create SOPs and process documentation.
  • Exposure to SaaS platforms, CRM tools, or proposal software is a plus.
  • Amenable to working on-site in our Cebu office (IT Park, Cebu City)
Tasks and Responsibilities
  • Update marketing copy, test templates, and prepare client-facing reports.
  • Assist in onboarding clients, setting up templates, and completing admin tasks.
  • Troubleshoot and resolve client queries with clear, professional communication.
  • Support project delivery by tracking milestones and ensuring accurate time tracking.
  • Maintain SOPs for efficient processes and streamlined operations.
  • Use to manage workflows and collaborate with stakeholders.
  • Ensure all marketing materials are on-brand and ready for the client.
Industry-leading benefits
  • HMO w/ Dental Coverage + Dependents + Free Mental Health Consultations
  • 2-week paid Holiday Break. Enjoy the season without worrying about your work.
  • Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
  • Take advantage of working the day shift schedule Wake up to the sunrise and wind down as the sun sets.
We have a virtual recruitment process. What you need
  • Stable Internet Connection (at least 10 Mbps)
  • Laptop or PC w/ Webcam

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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