Client Success Manager

1 week ago

Cebu City, Central Visayas, Philippines Troveres Full time ₱1,200,000 - ₱2,400,000 per year

About the Role

We're seeking a highly organized Client Success Manager to coordinate our Amazon channel operations. You'll be the central hub creating tickets, tracking work through completion, ensuring accuracy, and jumping in for emergency situations - all while keeping our Amazon business running smoothly in a fast-paced startup environment.

Key Responsibilities

Ticket Creation & Work Coordination

  • Create detailed, accurate tickets for Amazon data updates, listing changes, customer issues, and operational tasks
  • Assign work to appropriate team members with clear instructions and deadlines
  • Translate stakeholder requests into actionable work items with complete context
  • Prioritize incoming requests and communicate urgency levels

Follow-Through & Accountability

  • Track all open tickets from creation through completion
  • Follow up with team members to ensure work is progressing and deadlines are met
  • Chase down blockers and escalate delays that impact timelines
  • Close the loop with stakeholders once work is completed
  • Ensure nothing falls through the cracks

Quality Assurance

  • Review completed work for accuracy before it goes live or gets marked as done
  • Catch errors in product data, customer communications, or reporting
  • Send work back for corrections when needed with clear feedback
  • Maintain high standards for data integrity and customer experience

Emergency Response & Hands-On Work

  • Jump in immediately for urgent customer issues, account health crises, or compliance matters
  • Handle high-priority situations that can't wait for normal ticket flow
  • Manage critical escalations (suspended listings, serious reviews, A-to-Z claims)
  • Execute time-sensitive work directly when speed is essential

Amazon Account Health

  • Monitor seller metrics, account health dashboards, and performance indicators
  • Proactively identify issues before they become problems
  • Flag trends in customer feedback, data discrepancies, or operational gaps
  • Partner with internal teams to address root causes

What we're looking for

Must-Haves:

  • Experience with Amazon Seller Central operations (FBA and/or FBM)
  • Extremely detail-oriented with a commitment to accuracy
  • Strong organizational skills and ability to track multiple workstreams simultaneously
  • Persistent follow-up skills - you don't let things drop
  • Comfortable working independently in a remote startup environment
  • Excellent written communication for creating clear tickets and updates

Working Style:

  • Organized coordinator
    : You keep all the plates spinning without losing track
  • Quality-focused
    : You catch mistakes before they reach customers
  • Proactive communicator
    : You update stakeholders without being asked
  • Calm under pressure
    : Emergencies don't rattle you
  • Self-directed
    : You manage your own workflow and priorities
  • Ownership mentality
    : You see tickets through to completion, not just creation

Startup Mentality:

  • Comfortable with ambiguity and evolving processes
  • Resourceful problem-solver who figures things out
  • Takes pride in being reliable and thorough
  • Thrives on keeping operations running smoothly

What success looks like

  • All tickets are clear, complete, and followed through to resolution
  • Work gets done on time with minimal errors
  • Amazon account health metrics remain strong
  • Emergencies are handled swiftly and effectively
  • Stakeholders trust you to keep things moving
  • Team members know exactly what needs to be done when you create a ticket
  • Nothing falls through the cracks on your watch

Location
: Remote

  • Environment
    : Fast-paced startup where you'll be the glue holding Amazon operations together. High autonomy, high expectations for follow-through and accuracy.

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