Patient Support Specialist

7 days ago


Cebu City, Central Visayas, Philippines Helpware Full time $40,000 - $60,000 per year

Position Summary:

As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Role and Responsibilities:

  • Handle redundant tasks;

  • Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information

  • Reaching out to patients to resolve issues preventing their order from processing

  • Partnering with internal and external operational teams to make prescriptions successful

  • Assisting patients with and providing best practices to support their success on Phil's platform

  • Understand complex systems simply and you frequently find creative solutions

  • Understand technology and software applications

  • Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing

  • Able to demonstrate your ability to disarm others in difficult situations

  • Must be incredible teammate and you build up others

Qualifications:

  • Passion for helping people

  • 1+ year of experience in customer service over phones, email, or live chat

  • Healthcare experience is NOT required, but is a plus

  • Start up experience is a plus

  • Must be ready for a fast-paced and frequently changing environment



  • Cebu City, Central Visayas, Philippines DermX Support Inc. Full time ₱800,000 - ₱1,200,000 per year

    Position Overview:Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls—you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're...


  • Mandaue City, Central Visayas, Philippines beBeeCaregiver Full time ₱264,480 - ₱442,800

    Job TitleA dedicated and compassionate individual is sought to provide direct care services to patients.Has a professional driver's licenseCan work rotating 12-hour shiftsAvailable on weekdays, weekends, and holidaysKey Responsibilities:Take and record patient vitals such as blood pressure, pulse, respiratory rate, and temperatureAssist patients with...


  • Cebu City, Central Visayas, Philippines Helpware CX Full time

    OverviewThe Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit. Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that all required paperwork / documentation is in the system, and that insurance verification, financial clearance and prior-authorization...


  • Cebu City, Central Visayas, Philippines Helpware Full time ₱500,000 - ₱1,000,000 per year

    Patient Service Coordinator will do the following: The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit. Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that all required paperwork / documentation is in the system, and that insurance verification,...


  • Cebu City, Central Visayas, Philippines Helpware Full time $104,000 - $130,878 per year

    The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit.Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that allrequired paperwork / documentation is in the system, and that insurance verification, financial clearance andprior-authorization was...


  • Cebu City, Central Visayas, Philippines beBeePatient Full time ₱500,000 - ₱700,000

    Job DescriptionThe role of a Patient Service Representative involves interacting with patients and resolving their inquiries in a timely manner.Key Responsibilities:Respond to incoming calls according to established procedures and protocols.Assist patients in addressing their concerns, collecting outstanding balances, and collaborating with third-party...


  • Cebu City, Central Visayas, Philippines beBeePatient Full time ₱500,000 - ₱850,000

    Patient Services Representative RoleDo you have a passion for delivering exceptional patient care and making a meaningful impact in the healthcare industry?This role is ideal for detail-oriented individuals who thrive in fast-paced environments and are dedicated to providing outstanding service.About the JobIn this role, you will be responsible for...


  • Cebu City, Central Visayas, Philippines beBeeIntake Full time $46,000 - $59,000

    Our mission is to provide top-notch patient care through exceptional administrative support. We're seeking a skilled and organized Intake Specialist to play a pivotal role in our team's success.Job Description:As an Intake Specialist, you will be the first point of contact for patients seeking speech therapy services. You will guide them through the intake...

  • Patient Coordinator

    7 days ago


    Cebu City, Central Visayas, Philippines OPERATION SMILE PHILS. FOUNDATION INC. Full time ₱300,000 - ₱600,000 per year

    General Description:The Patient Coordinator will support the implementation of a registry and database of cleft lip and/or cleft palate patients throughout Cebu and nearby provinces (Visayan Region). They work closely with various community leaders and partners in the different areas of Cebu and nearby provinces to set up registration campaigns and camps....


  • Mandaue City, Central Visayas, Philippines beBeePatientSupport Full time ₱40,000 - ₱80,000

    Customer Service ChampionWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.This role involves providing exceptional customer service through various communication channels, including phone, email, and online forms.You will be the first point of contact for our clients, responding promptly and...