US Customer Support Advocate

3 days ago

Eastwood Quezon City, Philippines PeoplePartners Inc Full time ₱15,000 - ₱20,000 per year
US Customer Support Advocate (Onsite)
Background
At PeoplePartners, we're hiring on behalf of one of our amazing clients — a US-based retail leader in physical education and sports equipment. If you love helping people, thrive in fast-paced environments, and are energized by clear KPIs, you might be the Customer Support Advocate we're looking for.

About the Role
As a Customer Support Advocate, you'll be the voice (and text) of our client, helping customers via phone, email, web chat, and even text. You'll guide them through returns, troubleshoot issues, and keep every experience smooth and satisfying.

Your Key Responsibilities:
  • Respond to customer inquiries across voice, chat, email, and text.
  • Process returns and customer service operations.
  • Accurately enter customer orders.
  • Use tools like NetSuite ERP and CX One to track and manage interactions.
  • Collaborate in a team that's focused on continuous improvement.

Requirements About YOU
  • You're a fast learner and a natural problem solver.
  • Friendly and dependable—like, set your watch by you dependable.
  • Committed to great service and solid with spoken and written English.
  • Flexible and thrive in a collaborative, high-energy setting.
  • Not just okay with feedback—you want it to grow.
About YOUR Work History
  • 2-3 years of customer support experience? Perfect.
  • You've worked with CRMs or are quick to learn systems.
  • You've been part of a team that values individual and collective wins.
About the Culture YOU Thrive In
  • You're upbeat, resilient, and quick to smile—even during tricky customer moments. GIFs and emojis are your love language. You value honesty, love fast feedback, and believe kindness is professionalism.
Key Responsibilities YOU Can't Wait To Do
  • Help customers feel heard, valued, and helped.
  • Manage orders and returns with accuracy and efficiency.
  • Track your success with metrics—because numbers don't lie.
  • Keep learning and improving—individually and as a team.
How YOU Will Be Measured
  • Customer satisfaction and quality scores.
  • Response and resolution time.
  • Adherence to schedule and team KPIs.
  • Your reliability, collaboration, and adaptability.
When & Where YOU Will Work
  • Work onsite at our Eastwood, Quezon City office.
  • Night-shift (CST).

Benefits
  • Company-provided equipment
  • PHP 2, Monthly Transportation Allowance.
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Grab Voucher every month
  • Birthday Gift
  • Loyalty Gift
  • Christmas Gift
  • Work-Life Balance
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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