Senior Workforce Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Ubiquity Full time ₱500,000 - ₱1,000,000 per year
The Responsibilities:
  • Manage the global seat allocation for agents.
  • Consolidation of data across all programs.
  • Analyzes gathered data and ensures utmost accuracy.
  • Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.
  • Assist WFM Planner on new program sizing.
Knowledge, Skill Set & Qualifications Required (External)
  • Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning.
  • Experience in extracting data from CMS and other reporting platforms.
  • Experience in automating task/reports that are manual to reduce cycle time and defects.
  • Advance user of G Suite Apps, Excel and other MS Office applications.
  • Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools.
  • Experience in developing dashboards with useful visualization.
  • Must have a good attendance record.
  • Amenable to work onsite and graveyard shifts.
  • Excellent time management and prioritization skills.

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