Manager, Business Development

About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

About Sales And Business Development:
Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner's full potential through account management.

What You'll Do (Main Accountabilities)

• Portfolio: Develop and maintain a high-quality portfolio of Attractions and Food & Dining Experiences (F&D) for Klook's rapidly growing global customer base.
• Sales Planning and Execution: Develop and deliver compelling sales pitches to both existing and prospective merchants to drive engagement, retention, and business expansion. Leverage Klook's strengths to build a competitive supply portfolio, support new destinations and vertical growth, and negotiate win-win partnerships. Plan, collaborate & execute with both internal & external partners on promotions, marketing exposure, and partner programs to ensure strong supply performance and exceed business objectives.
• Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.
• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements.
• Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.
• Market Research & Strategic Analysis: Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate GTM strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.
• People Management: Lead, coach, and develop a high-performing team, providing clear direction, regular feedback, and growth opportunities to drive individual and team success.

What You'll Need (Capabilities)

• Years of Experience: Minimum of 5-year's work experience in Business Development, Sales or Trade, or in a Revenue or Account management capacity
• Industry Experience: Experience in FMCG, Online Travel Agency (OTA), Merchant-Facing Technology, and/or E-Commerce is required, with a strong background in business development and partner management. Familiarity with travel and tour-related products, along with access to a network of merchants in Attractions and Food & Beverage, would be a strong advantage.
• Sales Techniques: Proficiency in various sales and deal-making techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with merchants and driving growth.
• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing/prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.
• Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, org chart, KPIs, competitors actions, etc.
• Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs and challenges, as well as for overcoming obstacles in the sales process.
• Customer Focus: Commitment to understanding customer needs, providing excellent service, and building long-term relationships with merchants which will help to drive customer satisfaction and loyalty.
• Commercial Mindset: Strong commercial and analytical sense, with a high level of presentation, both written and verbal communications skills.
• Collaboration: Having a global mindset, and comfortable working with people from different cultural backgrounds.
• A start-up attitude: highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required.

What You'll Get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.