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Business Systems Analyst

2 weeks ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

About Garrets International

Garrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the globe. A better life at sea is tied to health and responsibility. It is about ease; ease of mind and ease of use. Our worldwide services – powered by technology and decades of know-how – provide transparency, insight and speed making it easy to do business at competitive prices. That's why our customers trust us to deliver on board, on time and on budget. We partner closely with all our customers on budget management, nutrition guidance, chef education and food waste reduction. It all starts on board.

Right where we like to be.

  • Garrets International LinkedIn Page: 
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Job Description

Garrets International is looking for a Business Systems Analyst who will be take on a hands-on, coordination-focused role where you will play a central part in supporting, understanding, and driving adoption of our Gateway Platform internally across the business.

In this role, you will work closely with your Manager and key stakeholders to build system knowledge, support users through training and documentation, testing activities, and gradually grow into a super user of the platform. This position is ideal for someone who enjoys learning systems, working cross-functionally, and translating platform capabilities into practical business use.

What you'll be doing:

System Learning & Ownership

  • Work closely with the Manager to gain a deep understanding of the Gateway Platform, its functionality, workflows, and use cases
  • Gradually build expertise to become a super user and go-to person for system-related questions
  • Drive and investigate technical issues to the point of solution
  • Support ongoing system enhancements by understanding changes and their business impact

Training & User Enablement

  • Spend dedicated time building training concepts, materials, and guides to ensure internal users achieve the required level of system knowledge
  • Conduct or support user training sessions and knowledge-sharing activities
  • Act as a bridge between system capabilities and user needs, ensuring smooth adoption

Testing & Development Support

  • Learn and use tools related to system development and testing
  • Create and execute test plans, test scenarios, and user acceptance testing (UAT) documentation
  • Coordinate with developers and stakeholders to validate fixes, enhancements, and new features

Coordination & Stakeholder Support

  • Perform hands-on coordination with business users, technical teams, and the Manager
  • Track requests, issues, and follow-ups related to system usage and improvements
  • Support day-to-day operational needs related to the platform

Reporting & Data Support

  • Extract reports from the Gateway and surrounding systems for internal use only
  • Support internal stakeholders by providing relevant system data and insights
  • Ensure reports are accurate, timely, and aligned with business requirements

What we're looking for:

  • A bachelor's degree holder in Information Systems, IT, Business, or a related field
  • Knowledge of IT systems, platforms, or tools, with the ability to learn technical concepts quickly
  • Comfortable with hands-on work involving systems, data, testing, and documentation
  • Strong coordination and communication skills, able to work with both technical and non-technical stakeholders
  • Thrive on working independently while also collaborating closely with the team
  • Strong English communication skills; both verbal and written
  • MS Office to intermediate level

It's an advantage if you have:

  • Experience working with business systems, internal platforms, or ERP solutions
  • Experience with testing, UAT, or system implementation projects
  • Experience with ALM tools such as MS Azure DevOps or Jira
  • Experience creating training materials, process documentation, or user guides
  • Background in operations, system support, or business analysis

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup:On-site

*At Wrist Global, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.

As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.

We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.

By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.*