Senior Technical Analyst

2 weeks ago

Makati City, National Capital Region, Philippines AGENT INFINITY INC. Full time ₱900,000 - ₱1,200,000 per year
  • Investigate, diagnose and resolve tickets that cannot be fixed at the previous level Manage second level technical questions, requests and other needs from clients.
  • Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds
  • Performs sufficient testing to ensure that the introduced solution have fixed the client's issue Coordinate special technical requests with the development team Identify, track, and document solutions for common client needs, requests and questions
  • Write solutions inputs to our technical documentation team Ensuring technical queries not progressing are escalated

Job Requirements & Skills:

  • Experience with HTML, JavaScript and Python is a must
  • General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies
  • Incident management process knowledge is a benefit Motivation to constantly improve your technical knowledge
  • You are not afraid to experiment and propose new solutions and ideas
  • You enjoy solving technical issues and communicate them Ability to solve problems dynamically, creatively and with patience Detail-orientated and able to manage several tasks at once
  • Excellent writing skills
  • Strong interpersonal and communication skills including a firm and patient demeanor
  • Fluent level of English – written and spoken / another language is big advantage

te, diagnose and resolve tickets that cannot be fixed at the previous level

Manage second level technical questions, requests and other needs from clients,

Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds

Performs sufficient testing to ensure that the introduced solution have fixed the client's issue

Coordinate special technical requests with the development team

Identify, track, and document solutions for common client needs, requests and questions

Write solutions inputs to our technical documentation team

Ensuring technical queries not progressing are escalated

Job Requirements & Skills:

Experience with HTML, JavaScript and Python is a must

General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies

Incident management process knowledge is a benefit

Motivation to constantly improve your technical knowledge

You are not afraid to experiment and propose new solutions and ideas

You enjoy solving technical issues and communicate them

Ability to solve problems dynamically, creatively and with patience

Detail-orientated and able to manage several tasks at once

Excellent writing skills

Strong interpersonal and communication skills including a firm and patient demeanor

Fluent level of English – written and spoken / another language is big advantage

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