Learning and Development Trainer

1 day ago

Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time ₱315,000 - ₱420,000 per year
  • Responsible for creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides
  • Organize the training and act as the facilitator for trainings requested and/or required by Operations, Clients and other stakeholders and be responsible for the successful throughput
  • Ensure new hires takes on basic customer service skills, communication skills and other required skills like technical, sales, etc.
  • Responsible for content design and update of basic level training materials and courses based on client and/or internal needs, organizing the training content in a logical sequence of delivery.
  • Perform Gap and Training Needs Analysis (TNA) to continuously improve the learning and delivery process
  • Ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives;
  • Designing and expanding training and development programs based on both the organization's and the individual's needs;
  • Collaborate with Operations and Quality in identifying individual or team skills and knowledge gaps and help create training interventions to improve and optimize performance
  • Responsible for conducting refresher training for all bottom performers based on Training Need Analysis
  • Work closely with reporting Supervisor & QA and peers to understand best practice sharing
  • Participate in weekly internal and client calibrations
  • Work closely with Manager to discuss initiatives to drive C-Sat
  • Establish, assess, and monitor onboarding process by working with HR to present new hire orientation, as needed, ensuring all timelines are met, and validating consistency of materials presented
  • Represent the L&D team in all training-related meetings and discussions as needed
  • Prepare and present periodic reports on the progress and delivery of the projects and maintains all files and documentation associated with training delivery
  • Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;
  • Undertake Training for professional development and takes in calls, chats or emails as needed and/or required to further improve competencies, skills and knowledge and to better assist the employees
  • Collect training feedback or survey from participants
  • Conducts train the trainers sessions, as necessary.
  • Other duties might be assigned from time-to-time.

Job Types: Full-time, Permanent

Pay: Php33, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • BPO Trainer: 1 year (Required)

Work Location: In person

  • Learning & Development Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time $40,000 - $80,000 per year

    Learning & Development TrainerIn this role you will,The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing...

  • Learning & Development Trainer

    4 days ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time

    In this role you will:The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing coaching, and managing...

  • Learning & Development Trainer

    22 hours ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time

    In this role you will,The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing coaching, and managing...

  • Learning and Development Expert

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeDevelopment Full time ₱800,000 - ₱1,200,000

    Job SummaryWe are seeking a skilled Learning & Development Facilitator to join our team.This role involves providing end-to-end learning and development services, facilitating activities to enhance operational capabilities, and upholding best practices in the training department.The ideal candidate will have knowledge of adult learning principles, experience...

  • Learning and Development Facilitator

    4 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewJoin to apply for the Learning and Development Facilitator role at IntouchCX.About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled...

  • Learning & Development Officer

    3 weeks ago

    Cebu City, Central Visayas, Philippines iPak (Packaging Division) Full time

    Learning Needs Administration· Ensures TIIC Training Plan accomplishment for the year· Prepares and manage TIIC Training and Development Calendar monthly· Reviews training request from the different departments and check if is within budget or not prior securing the approval of the Learning and Development Manager and COO.· Administers the end to end...

  • Learning & Development Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines Pioneer Square Labs Full time

    Learning & Development TrainerWhat You Will DoNeeds Assessment: Assess learning needs and identify skill gaps.Program Design: Develop training materials.Training Delivery: Facilitate onboarding, leadership development, and skills enhancement training sessions.Program Evaluation: Measure training effectiveness; collect data cadence and evaluate the...

  • Process Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per year

    Job Description: We are seeking a highly skilled and motivated Process Trainer to join our team. The Process Trainer will be responsible for designing, delivering, and evaluating training programs that enhance employee skills, knowledge, and performance. This role requires a deep understanding of business processes, excellent communication skills, and the...

  • Process Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    Job Description: We are seeking a highly skilled and motivated Process Trainer to join our team. The Process Trainer will be responsible for designing, delivering, and evaluating training programs that enhance employee skills, knowledge, and performance. This role requires a deep understanding of business processes, excellent communication skills, and the...

  • Learning and Development Manager

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeProfessional Full time ₱900,000 - ₱1,200,000

    Training SupervisorWe are seeking a Training Supervisor to join our team.About the RoleThe ideal candidate will have a Bachelor's Degree in a related field and two to four years of relevant experience as a Trainer or Training and Quality Supervisor.A strong communicator with excellent written and verbal skills, proficient in Microsoft Office, able to lead...