Customer Relations Assistant

6 days ago

Makati Central Post Office, Philippines Ateneo De Manila University (Graduate School of Business) Full time ₱90,000 - ₱120,000 per year

DETAIL OF PRINCIPAL ACCOUNTABILITIES AND PROJECT DELIVERABLES

I. Main Duties and Responsibilities

A. Marketing and Admissions

● Perform CRM function through Social Media (usually in the form of Direct Message in FB, Direct

Message in Instagram, engagement thru comments section of all Ateneo GSB-related Social Media sites

(e.g. FB of Rockwell and Satellite Campuses). Functions include:

o Conduct proper call outs to applicants

o Respond to inquiries and follow up of applicants regarding the status of their application and

the process thereafter

o Answer questions of Student Body (e.g. course offerings, enrollment, subjects, etc)

● Assist in generating leads for events and/or leads generation activities, such as but not limited to, Open

House, Business Seminars/Workshops/Webinars, Coffee Talks, etc.

● Persuade and convert leads to actual enrollment

● Perform surveying on applicants to determine the cause(s) of:

o non-completion of online application form

o non-submission of preliminary requirements

o non-enrollment after passing the exams

o attrition of enrollment for succeeding trimesters

● Manage irate applicants

B. Student Retention

● Gather feedback to gauge student satisfaction/dissatisfaction by conducting periodic sentiment surveys,

FGDs, coffee table sessions, etc.

● Identify gaps in the student journey that contribute to attrition and LOAs and collaborate with

stakeholders in developing intervention strategies to address these issues

● Continuously engage with students who are in LOAs, encourage and persuade them to return to GSB

C. CRM System Management

● Collect data on admissions and retention

● Analyze data and generate reports for the Office of the Dean

● Coordinate with Marketing to obtain and organize leads

● Coordinate and turnover applications to the Admissions for the follow through

● Maintain and update the CRM database with accurate and complete customer information

● Submit periodic reports on call outs, inquiries received and responded to, etc.

II. Perform other office-related tasks as may be assigned by immediate supervisor or authorized School representatives

Job Type: Part-time

Expected hours: 44 per week

Benefits:

  • Free parking
  • On-site parking

Work Location: In person

  • Customer Relation Officer

    1 week ago

    Caloocan City Central Post Office P, Philippines FASTPACE TRACTOR CORPORATION Full time ₱192,000 - ₱216,000 per year

    Assists customers by providing solutions to inquiries and delivers technical support to clients.Oversees feedback management and monitors key performance indicators, including response rates and customer satisfaction scores.JOB QUALIFICATIONGraduate of any related courseAverage to strong oral and written communication skillsWell-organized with sound...

  • Customer Relations Associate

    6 days ago

    Quezon City Central Post Office, Philippines LTS Luminex Corporation Full time ₱204,000 - ₱276,000 per year

    Job Description:To meet agreed on sales targetsDevelop and maintain customer relationshipMaintain a high level of customer satisfaction with each of our clients.Actively pursue all opportunities within your sales territory to maximize sales revenue potential for your entire territory.Abide by the established working conditions and/or work hours as may be...

  • Customer Relations Specialist

    2 weeks ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Relations Specialist and Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll...

  • Customer Relations Officer

    1 week ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱600,000 per year

    We seek for a dedicated Customer Relations Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Compliance Assistant

    6 days ago

    Makati City, National Capital Region, Philippines DL Public Relations Full time

    Compliance AssistantLocation: Makati City - OnsiteSalary: ₱20,000 – ₱25,000 per monthJob Type: Full-timeAbout UsDLPR is a dynamic consulting firm specializing in public relations, government relations, and media relations. We deliver highly efficient and effective solutions tailored to meet the unique needs of our valued clients.We are looking for a...

  • Billing and Collection Assistant

    6 days ago

    Makati Central Post Office, Philippines Achieve Without Borders, Inc. (AWB) Full time ₱250,000 - ₱500,000 per year

    The Billing and Collection Assistant supports the Finance Department in preparing invoices, monitoring collections, and ensuring accurate recording of customer accounts. The role involves assisting in day-to-day billing and collection activities, providing excellent customer service, and helping maintain healthy cash flow for the company.Key...

  • Cashier/Customer Service

    6 days ago

    Makati Central Post Office, Philippines Padova Fine Food Technologies, Inc. Full time ₱150,000 - ₱300,000 per year

    Job description:ResponsibilitiesManage transactions with customers using cash registersEnsure pricing is accurateCollect payments whether in cash or creditIssue receipts and changeResolve any customer billing complaints, guide them and provide relevant informationTrack transactions on balance sheets and report any discrepanciesAssists administrative offices...

  • Customer Relations

    1 week ago

    Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per year

    Company DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...

  • Helpdesk Assistant

    2 weeks ago

    Makati Central Post Office P, Philippines Primus@Knowledge Specialists, Inc. Full time ₱216,000 - ₱240,000 per year

    Basic Function: The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.Main Job Duties and Responsibilities:Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate...

  • Executive Assistant

    3 days ago

    Makati City, National Capital Region, Philippines Wing Assistant Full time ₱900,000 - ₱1,200,000 per year

    Position Overview:We are seeking a highly organized and proactive Executive Assistant to provide comprehensive support to both our Director and Chief Operating Officer (COO). This role requires an individual who can effectively assist with personal, professional (team and task management), and business goals (client operations) while maintaining the highest...