Customer Relations Assistant

3 days ago

Makati Central Post Office, Philippines Ateneo De Manila University (Graduate School of Business) Full time ₱90,000 - ₱120,000 per year

DETAIL OF PRINCIPAL ACCOUNTABILITIES AND PROJECT DELIVERABLES

I. Main Duties and Responsibilities

A. Marketing and Admissions

● Perform CRM function through Social Media (usually in the form of Direct Message in FB, Direct

Message in Instagram, engagement thru comments section of all Ateneo GSB-related Social Media sites

(e.g. FB of Rockwell and Satellite Campuses). Functions include:

o Conduct proper call outs to applicants

o Respond to inquiries and follow up of applicants regarding the status of their application and

the process thereafter

o Answer questions of Student Body (e.g. course offerings, enrollment, subjects, etc)

● Assist in generating leads for events and/or leads generation activities, such as but not limited to, Open

House, Business Seminars/Workshops/Webinars, Coffee Talks, etc.

● Persuade and convert leads to actual enrollment

● Perform surveying on applicants to determine the cause(s) of:

o non-completion of online application form

o non-submission of preliminary requirements

o non-enrollment after passing the exams

o attrition of enrollment for succeeding trimesters

● Manage irate applicants

B. Student Retention

● Gather feedback to gauge student satisfaction/dissatisfaction by conducting periodic sentiment surveys,

FGDs, coffee table sessions, etc.

● Identify gaps in the student journey that contribute to attrition and LOAs and collaborate with

stakeholders in developing intervention strategies to address these issues

● Continuously engage with students who are in LOAs, encourage and persuade them to return to GSB

C. CRM System Management

● Collect data on admissions and retention

● Analyze data and generate reports for the Office of the Dean

● Coordinate with Marketing to obtain and organize leads

● Coordinate and turnover applications to the Admissions for the follow through

● Maintain and update the CRM database with accurate and complete customer information

● Submit periodic reports on call outs, inquiries received and responded to, etc.

II. Perform other office-related tasks as may be assigned by immediate supervisor or authorized School representatives

Job Type: Part-time

Expected hours: 44 per week

Benefits:

  • Free parking
  • On-site parking

Work Location: In person

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