Customer Relations Officer
13 hours ago
We seek for a dedicated Customer Relations Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.
What You'll Do:
- Handle escalated customer issues and complex cases, providing timely and effective resolutions while maintaining a high level of customer satisfaction.
- Develop and implement strategies to proactively reach out to customers, providing updates on accounts, addressing concerns, and gathering valuable feedback on their experiences to improve service.
- Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
- Analyze team performance metrics and customer feedback to identify trends, recurring issues, and opportunities for process improvement.
- Create and maintain customer service policies and procedures to ensure consistency and efficiency across the team.
Who We're Looking For:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum of 3 years of customer service experience (experience in the real estate industry is a strong plus).
- Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
- Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
- Proficient in Microsoft Office Suite and a CRM system is a plus.
- Possesses utmost professionalism and integrity
Why Work With Us?
At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.
Financial & Health Support:
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- Health Card after 6 months
- Performance Bonuses
- Salary Loan and Emergency Loan
Growth & Development:
- Regularization after 6 months
- Trainings and Seminars
- Incentive Leave
Exclusive Employee Perks:
- Employee Housing Discount
- Education Assistance
- Wedding Gift
- Company Activities and Team-building events
Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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