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Monitoring Analyst
2 weeks ago
Job Summary: The Monitoring Analyst is responsible for providing 1st level of support to all Alerts and Monitoring any of the supported services globally to the best of his/her ability, in a professional and courteous manner.
Job Responsibilities:
- Responsible for monitoring the network and systems health investigation and signal to report by using monitoring software;
- Conduct initial analyzation, troubleshooting, escalate and coordinate reported incidents by following the escalation process defined;
- Follow appropriate handover process for outstanding logged tickets;
- Consistently logs, tags, tracks and perform first level fix for but not limited to servers, network and application alerts as per the service level agreements and procedure;
- Coordinates with other IT internal groups including the Infrastructure and Applications groups to ensure that service level agreements with the customers are met;
- Complies with the Company's Policies and Procedures, including Information Security
Job Qualifications:
Monitoring Specialist Task Proficiency
- Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher);
- Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS)
- Knowledgeable in Linux Operating System;
- Monitor assigned task(s) including the scheduled reports globally;
- Knowledgeable in monitoring tools such as but not limited to Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools.
- Ability to familiarize themselves with the research and information resources and knowledge bases at hand.
- Ready to research questions using a variety of manuals and resources, and to work with other Monitoring Support Specialist and IT colleagues in resolving Alert/Monitoring concerns.
- Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.
- Knowledge of any of the following monitoring tools – Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools. The ability to set up alerts and navigate on the monitoring tool is a good consideration.
- Knowledge of Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tool Administration
Job Types: Full-time, Fixed term
Contract length: 18 months
Benefits:
- Health insurance
- Life insurance
Application Question(s):
- How much is your expected salary? (Do not leave blank)
- Are you willing to work in a Hybrid setup in Alabang, Muntinlupa (3 days RTO, 2 days WFH per week)?
- Are you willing to work in a Shifting schedule?
