Senior Workforce Management-Real Time Analyst

Job OverviewWe are seeking an experienced Senior Workforce Management-Real Time Analyst to join our team.Key ResponsibilitiesMonitor agent performance across multiple queues and ensure accurate performance analysis and communicate recommendations and plans.Arrange staff changes to match call demand & co-ordinate with the WFM Scheduling resource to ensure...

Must have a Bachelor/Diploma/Degree in Mathematics, Statistics, Business Administration, Computer Application with at least 6 months – 2 years of experience as a Real Time Analyst working in BPO/Call Center set-up.Candidate must be proficient in MS Office with advanced skills in Excel, know how to analyze workforce related formulas.Can develop and generate...

Duties and Responsibilities:The Workforce Specialist is responsible in monitoring and reporting real time call traffic via workforce management application.• Conduct real time monitoring (shift schedule and break adherence).• Administer intraday changes (if needed).• Make recommendations to leaders to improve productivity and compliance.• Communicate...

About the job WFM RTA (Alabang) | Onsite Requirements:1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...

Job OvervieweClerx is seeking a detail-oriented and analytical Workforce Specialist to join their team. As a Workforce Real Time Analyst, you will be responsible for conducting real-time monitoring, administering intraday changes, and making recommendations to improve productivity and compliance.ResponsibilitiesConduct regular monitoring of workforce...

About the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...

Job Description and Qualifications:· At least College level· years' related work experience in WFM functioning as Supervisor/Team Lead in a BPO setting.· Assist the WFM Manager in developing and implementing workforce planning strategies to align staffing levels with business needs and operational goals· Support the forecasting process by analyzing...

Position: WFM Analyst Key Responsibilities: - Utilize workforce management software to create accurate forecasts and schedules for contact center operations - Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs - Conduct regular analysis of historical data to identify trends and develop...

Workforce Manager Job DescriptionThis role is responsible for leading WFM operations in a fast-paced BPO environment, overseeing forecasting, staffing, and scheduling to optimize workforce performance.The ideal candidate will have strong leadership skills with experience managing a WFM team, expertise in forecasting, scheduling, capacity planning, and...

Workforce Analyst Position OverviewWe are seeking a highly skilled Workforce Analyst to join our team.Job DescriptionThe Workforce Analyst will be responsible for analyzing workforce-related data and generating reports on time. This includes developing and implementing strategies to optimize workforce productivity and efficiency.Required Skills and...