
Senior Workforce Management-Real Time Analyst
4 weeks ago
Nezda is hiring for Senior Workforce Management-Real Time Analyst.
Qualifications- Graduate of any courses.
- With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.
- Regular monitoring agent performance across multiple queues and ensure accurate performance analysis and communicate recommendations and plans.
- Responsible in arranging staff changes to match the call demand & co-ordinate with the WFM Scheduling resource to ensure adequate staffing is maintained.
- Support the management in ensuring that defined criteria and thresholds align with the operations team's expectations and make sure to assist the management that all necessary reports and planning models in facilitating process decision-making.
- Act as the first point of contact for any escalations, outages, system issues, or any other production-impacting situations.
#J-18808-Ljbffr
-
Workforce Real Time Analyst
2 days ago
Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job WFM RTA (Alabang) | Onsite Requirements:1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...
-
WFM Real-Time Analyst
2 days ago
Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per yearAbout the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...
-
Workforce Supervisor
4 days ago
Ayala Alabang, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per yearJob Description and Qualifications:· At least College level· years' related work experience in WFM functioning as Supervisor/Team Lead in a BPO setting.· Assist the WFM Manager in developing and implementing workforce planning strategies to align staffing levels with business needs and operational goals· Support the forecasting process by analyzing...
-
WFM Analyst
2 days ago
Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full time ₱900,000 - ₱1,200,000 per yearPosition: WFM Analyst Key Responsibilities: - Utilize workforce management software to create accurate forecasts and schedules for contact center operations - Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs - Conduct regular analysis of historical data to identify trends and develop...
-
Workforce RTA
2 days ago
Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearPosition: WFM RTA (Alabang) | Onsite Requirements:Possess at least a Bachelor's or College DegreeMinimum of 1 year experience in Workforce ManagementStrong skills in scheduling and real-time management are essentialExcellent organizational abilities to meet critical deadlinesCapable of prioritizing tasks effectively in a fast-paced, dynamic environment while...
-
Workforce RTA
2 days ago
Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job: WFM RTA (Alabang) | Onsite Responsibilities:Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision-making.Monitors actual activities and compares them to plan and make recommendations for...
-
Accounting Analyst
4 days ago
Ayala Alabang, National Capital Region, Philippines Spillway Workforce Solutions Inc Full time ₱400,000 - ₱800,000 per yearSpillway Workforce Solutions Inc. is a staffing and business solutions company with clients in the United States and the United Kingdom.We are seeking a detail-oriented Accounting Analyst to support a US healthcare client. The ideal candidate will have a solid accounting foundation combined with strong Excel and data analysis skills. This role focuses on...
-
Assistant Store Manager
4 days ago
Ayala Alabang, National Capital Region, Philippines Real Food Full time ₱25,000 - ₱28,000 per yearAssistant Store Manager (Full-Time – Alabang)On-site | Molito, AlabangFull-time EmploymentSalary Range: ₱25,000 – ₱28,000 (depending on experience)Company DescriptionReal Foodis a healthy food grocery store centrally located in Molito, Alabang.We're committed to offering clean, natural, and responsibly sourced products that support healthy lifestyles...
-
Senior Credit Analyst
6 days ago
Ayala Alabang, National Capital Region, Philippines Allegro MicroSystems Full time ₱1,200,000 - ₱2,400,000 per yearThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...
-
Senior Finance Analyst
2 weeks ago
Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full timeOverviewSenior Finance Analyst at WHR Global Consulting. This role involves financial planning, analysis, and reporting within the insurance industry.ResponsibilitiesDevelop and maintain complex financial models to support business forecasting, budgeting, and strategic planning.Analyze underwriting performance, claims trends, loss ratios, and reserve...