Operations Executive – US Ocean Import

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.

What You'll Do:

• Pre-Arrival Coordination & Arrival Notice Management

• Receive pre-alert/shipment documents from origin offices or overseas agents.

• Follow up with steamship lines for ISF confirmation, Arrival Notice, and freight invoices.
• Review all charges (ocean freight, origin costs, documentation fees, amendments, etc.) and prepare accurate Arrival Notice billing.
• Issue Arrival Notice + invoice to the consignee/broker minimum 7 days prior to vessel arrival (or immediately for late vessels) to ensure timely payment and avoid delays.

• Customs Clearance & Last Free Day (LFD) Management

• Coordinate with customs broker for clearance status and resolve any holds (exam, AMS, PGA, etc.).

• Track Last Free Day for both demurrage (storage) and detention (container use) daily.
• Proactively send LFD alerts and reminders to consignee/broker starting 7 days before LFD, then 3 days, 2 days, and daily countdown once inside 48 hours.
• Escalate to management when consignee is unresponsive or LFD is at risk.

• Delivery Coordination & Trucking Arrangement

• Arrange delivery with truckers once cargo is cleared and available (or on wheels if live unload).

• Coordinate with consignee/broker on delivery appointments, special requirements (liftgate, inside delivery, etc.).
• Handle any delivery exceptions (refused cargo, storage orders, redelivery fees) and ensure additional costs are approved and billed to consignee.

• Container Return Monitoring & Detention/Per Diem Management

• Monitor empty container return status daily after delivery.

• Follow up with consignee/trucker for proof of empty return before detention clock expires.
• Calculate and bill any detention/per diem charges incurred due to late return; ensure payment is collected from consignee (never absorbed by us unless pre-approved).
• Dispute incorrect carrier detention invoices when applicable.

• File Closure, Cost Reconciliation & Customer Communication

• Reconcile final carrier and vendor invoices against quoted/billed amounts.

• Issue any debit notes for additional charges (detention, demurrage, exam fees, waiting time, etc.) and follow up for payment.
• Obtain proof of delivery, close file in system, upload all final documents, and release final invoice to customer.
• Act as single point of contact for consignee throughout the shipment: provide proactive status updates, answer queries, resolve issues, and ensure complete customer satisfaction.

What You Need:

• 2–4 years experience in Ocean Import Operations (FCL & LCL required)
• Strong understanding of US import procedures including ISF, AMS, PGA holds, customs clearance, demurrage, and detention
• Hands-on coordination experience with steamship lines, customs brokers, truckers, and overseas agents
• Ability to track and manage Last Free Day (LFD) for both demurrage and detention
• Experience handling delivery appointments, trucking arrangements, delivery exceptions, and cost approvals
• Proficiency in freight forwarding systems/TMS and basic office productivity tools
• Amenable to working the night shift (US time zone)
• Comfortable with having their productivity monitored through tools like Insightful
• Excellent communication skills and a strong customer service mindset
• High attention to detail and ability to handle multiple files in a fast-paced environment