Sales Supervisor
1 day ago
We are seeking a driven and results-oriented Sales Supervisor / Assistant Sales Manager to lead our e-commerce sales team. The role is responsible for achieving sales targets, managing a team of sales specialists, and ensuring excellent customer engagement. The ideal candidate will have a strong background in e-commerce, digital sales strategies, and people management, with a proven ability to drive growth in an online business environment.
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Key Responsibilities
Sales & Performance Management
• Achieve and exceed monthly and quarterly sales targets for the e-commerce platform.
• Develop and implement strategies to drive sales conversions, upselling, and cross-selling.
• Monitor KPIs (conversion rate, AOV, retention, etc.) and provide actionable insights to improve performance.
• Generate regular sales reports and present performance updates to management.
Team Leadership
• Lead, coach, and mentor a team of sales specialists to achieve individual and team goals.
• Set clear performance expectations and monitor daily activities.
• Conduct regular training sessions on product knowledge, sales techniques, and e-commerce tools.
• Motivate the team to maintain high levels of productivity and customer service.
Customer & Market Insights
• Monitor customer behavior, preferences, and feedback to adjust sales strategies.
• Stay updated on e-commerce trends, competitor activities, and market opportunities.
• Work closely with marketing, operations, and customer support to ensure seamless customer experience.
Process & Systems Management
• Ensure proper use of CRM, sales dashboards, and other digital tools to track leads and sales performance.
• Develop and optimize sales workflows and SOPs for efficiency.
• Collaborate with backend/admin teams to resolve escalations and improve processes.
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Skills & Qualifications
Required Skills
• Strong leadership and people management skills.
• Excellent communication, negotiation, and presentation abilities.
• Data-driven mindset with strong analytical and reporting skills.
• Proficiency in e-commerce platforms, CRM systems, and sales dashboards.
• Ability to coach, motivate, and drive a sales team toward targets.
Qualifications
• Bachelor's degree in Business, Marketing, or related field (preferred).
• At least 3–5 years of sales experience with 1–2 years in a supervisory/assistant manager role (e-commerce or retail sales experience preferred).
• Proven track record of meeting or exceeding sales targets.
• Familiarity with online selling channels, digital marketing, and customer lifecycle management.
• Strong organizational skills and ability to multitask in a fast-paced environment.
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