Coordinator, Client Success

Where Media Momentum Turns Into Market Success

Build meaningful impact behind the scenes of one of the world's largest media sales engines. Step into a global career where your expertise powers international opportunity in the fast-paced world of advertising and marketing. This role challenges you to make your mark by supporting high-volume sales teams across the US-all while growing your impact and staying rooted right here at home.

Job Description

As a Coordinator, Client Success - Markets, you'll support end-to-end sales operations by interpreting campaign requests, reviewing data details, managing Salesforce assignments, and assisting Sales Leads with clarity and coordination across 150+ US markets. You'll ensure accuracy, efficiency, and seamless process flow at scale.

Job Overview

Employment type: Full-time

Shift: Night shift (10:00 PM-7:00 AM or 12:00 AM-9:00 AM Manila Time), Weekends Off

Work setup: Temporary WFH, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek:

• 1 to 3 years of relevant experience
• Aptitude for sales support or operational support role
• Strong organizational skills
• Ability to prioritize and multitask in a fast-paced environment
• Impeccable attention to detail
• Tech savvy with the ability to learn new systems quickly
• A great attitude, flexibility, and creativity
• An understanding of media sales or strong desire to learn about media sales
• Advanced written and verbal communication skills
• Excel and Salesforce experience (a plus)
• Comfortable handling high volume

Your Daily Tasks:

• Responsible for understanding and supporting the sales process/procedures used by iHeartMedia Sales teams
• Focus on key tasks for iHM Salesforce from over 150 markets across the US including but not limited to: monitoring assignment queues, internal data reporting analysis, triage and routing request to appropriate resources and more.
• Interpret campaign request details based on product offerings and capabilities.
• Comfortably communicate with Sales Leads when necessary to provide clarity on incomplete instructions or ambiguity to ensure accuracy of the requests and support needs

About the Client

iHeartMedia is building a next-generation center of excellence for sales support and campaign management. Their Client Success department powers revenue by equipping sales teams with precise, high-quality operational support. With a focus on speed, accuracy, and excellence, their specialists play a critical role in managing processes that keep one of the world's leading media networks moving forward.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting global career opportunities. Thrive with competitive compensation, international clients, and a culture built on collaboration and innovation. Grow your career in an environment that supports development, purpose, and impact.

Apply now and be part of the #EmaptaEra