Medical Associate

4 days ago

Clark Freeport and Special Economic Zone Central Luzon, Philippines dnata Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities and Accountabilities:

  • Responsible for answering Emirates Medical Services calls and emails from Emirates senior management, pilots, cabin crews and their eligible dependents.
  • Handle medical and dental booking appointments, follow administrative processes and GCAA requirements for licensed flying crew
  • Keep and manage medical records with utmost confidentiality
  • Receive Employee Assistance Program cases, triage and book appointments following administrative processes.
  • Receive and handle emergency calls coming to the Medical Hotline.
  • Handle and triage as necessary the cases coming from the Medical Advise line.
  • Achieve individual Key Performance Indicators (KPIs) to ensure agreed Service Levels are met. This will consist of meeting or bettering a set number of actions per working hour.
  • Provide customers with specific and accurate product and service information to maintain quality service provision for all accounts
  • Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers
  • Have the capability to work on different accounts on a simultaneous basis to enhance overall productivity
  • Achieve or surpass a set call Quality score on a weekly and monthly basis which will involve having calls recorded and assessed by a Quality officer / Team Leader
  • Stay fully knowledgeable on all aspects of each assigned account/s. Subject matters include but are not limited to revised Standard Operating Procedures, Work Instructions, etc
  • Other tasks may be assigned

Key Competencies:

  • Initiative & Commitment to Achieve
  • Organising for Results
  • Team Work
  • Problem solving and critical thinking skills
  • Must be detail oriented with utmost focus on quality and efficiency.
  • Results orientation with bias for action, versatility, and adaptability.
  • Excellent written and communication skills
  • Excellent customer service skills
  • Keen sense in providing detailed instructions to clients
  • Understanding of Middle East culture is very critical
  • Must be able to effectively communicate with colleagues and peers from other departments

  • Radiologic Technologist

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines The Medical City Full time ₱104,000 - ₱130,878 per year

    About the CompanyThe Medical City Clark is searching for an experienced Staff Radiologic Technologist to join the team and help lead the organization to the next level. This role is responsible for the operation of all Diagnostic and Therapeutic Services at Radiology Department that is in line with TMC's core values and Joint Commission International...

  • Associate Physician

    2 hours ago

    Clark Freeport Zone, Philippines Belo Medical Group Full time ₱1,200,000 - ₱3,600,000 per year

    JOB DESCRIPTION: Associate Physician will be in charge of providing recommended/requested non-surgical procedures to patients following the standard procedures and protocols with responsibilities as:Offering skin consultations.Evaluating patient skin conditionsUtilizing patient medical history as part of skin assessments.Performing non-invasive aesthetic...

  • Staff Nurse

    4 days ago

    Clark Freeport Zone, Philippines The Medical City Full time ₱30,000 - ₱60,000 per year

    The Medical City Clark is searching for an experienced Staff Nurse to join the team and help lead the organization to the next level. This role is responsible in rendering quality nursing care to the patients that is in line with TMC's core values and Joint Commission International Association standards.Ideally, a candidate must be a graduate of BS Nursing...

  • Contact Center Specialist

    4 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Ventra Health Full time $40,000 - $60,000 per year

    Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve...

  • Medical Associate

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines dnata Travel Inc. Full time ₱250,000 - ₱500,000 per year

    Minimum Requirements:Applicants must be willing to work and relocate to Clark, Pampanga.Applicants must be a Filipino citizen or have a relevant residence statusBachelor's Degree in a relevant nursing and allied medicine fieldClinical medical experience is an advantageDemonstrate excellence in customer service by achieving specified performance standardsHave...

  • healthcare customer service representative

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative HEALTHCARE ACCOUNTWORK ONSITE SET UP = CLARK PAMPANGASHIFTING SCHEDULESalary package: Depending on interview calibration, based on experience. Competative Salary Job description:Responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill...

  • SMB Business Development Associate

    2 weeks ago

    , Central Luzon, Philippines Keller Executive Search Full time

    This is a position within Keller Executive Search and not with one of its clients. Passionate about closing deals and building relationships in the executive recruitment space? Step into the role of Sales Associate at Keller Executive Search and fuel our growth in a competitive, rewarding environment. You'll drive sales for recruitment services, targeting...

  • 60 contact center specialist needed

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    URGENT HIRINGWE NEED 60 CONTACT CENTER SPECIALIST WHO CAN START ON AUGUST 26 (TUESDAY) AT CLARK, PAMPANGAJob Description:The Contact Centre Specialist role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize...

  • Day Shift Call Center Agents

    2 weeks ago

    Clark, Philippines Metacom Full time

    Requirements: * 2nd yr College Undergraduate ( blended, voice, local / international, local collections agents, telemarketing agents, email / chat experience) * College Level, 2nd year college completed/associate degree/Vocational Degree (no back subjects)/Finished 2 years in college * Basic Credit Card and Debit Card Experience * Computer...

  • Business Development Manager

    2 weeks ago

    , Central Luzon, Philippines Exely Full time

    Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our...