Associate Application Specialist

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details We don’t just build technology. We build hope for everyone dealing with cancer. The Applications Trainer is responsible for training and supporting Oncology professionals in the effective use of Elekta Software & Hardware. Main responsibilities include on-site classroom or remote training. Applications Trainers are tasked with ensuring that our internal and external customers receive first-class training and clinical support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score. RESPONSIBILITIES Provide excellent Applications training to customers, colleagues, and distributors. Successfully deliver on-site, classroom or remote training of Elekta products as planned. Ensure that our internal and external customers receive first-class training and clinical support related to Elekta solutions, driving Customer Satisfaction and NPS. Values: Incorporate Elekta values and quality systems into all department functions and responsibilities. Communicate openly and effectively with Training Manager, Business Line Leaders, Sales and Project management Teams. Provide relevant information from customers to them if needed. PRE-TRAINING: Complete product qualification processes on time as planned. Commitment with eLearning’s and qualification process for new products or new releases. Complete all necessary training preparation. Manage all site preparation and documentation of on-site or remote training per established guidelines. Frequently check the schedule of trainings and conduct planning travel in accordance with company policies. POST TRAINING: Actively manage customer evaluation and surveys to monitor trends in student performance and satisfaction. Reporting-Response: Complete trip arrangements, expenses report and time tracking reports in a timely and professional manner. Work within company goals and financial budgets assigned to the department. Follow global procedures, complete reports of their activities at the end of training, send customer certificates and survey link and complete the work order in CLM. Capture customer needs relating to training and/or product performance. Complete reports on their activities on CLM by the end of training. Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction. SALES/MARKETING: Provide professional assistance and support to Marketing/Sales, OF, R&D and international colleagues. Support Marketing/Sales activities at exhibitions, trade shows, conferences, and seminars, when required. Prepare presentations and training material. Deliver speeches, presentations, advertised sessions in medical congress. Sales Assistance: Assist with occasional remote or on-site software and/or hardware demonstration to assist in necessary sales situations. SUPPORT: Provide assistance to the regional support team pertaining to escalated customer calls. Provide support with opened cases to customers when not traveling for training. Decide technically the action to be taken to solve the problems of your daily activities and tasks. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write, and comprehend the English language. Bachelor’s degree in physics, Medical Physics, Radiation Therapy, Radiology Technology, Biomedical or equivalent. Clinical experience and background in Radiotherapy and working knowledge of its clinical workflow. Working knowledge/understanding of Elekta and/or OIS products and clinical experience using Elekta products highly preferred. Strong English written and verbal communication skills (read, write, verbal). Bilingual: other language such as Portuguese and/or Spanish (read, write, verbal). Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint. Strong verbal and written communication skills. Strong interpersonal relationship skills. Ability to interact with customers effectively (via phone and face-to-face). International experience desirable. Excellent presentation skills (ability to communicate effectively to a group). Ability to travel domestically and internationally up to 75% of the time, which exceptionally could include weekends or holidays. Valid national driver’s license, passport, and yellow fever vaccine required. What you’ll get : In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits. What we offer: Opportunity to work with a proactive and supportive team. Hybrid work option (you are required to work on location at least 3 days/week). Excellent Medical, Dental and Vision coverage. 401k, paid Vacation and Holiday. A health of additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account. Opportunity to work on cutting edge in medical advancement. Close-knit company culture. Upward mobility. We are an equal opportunity employer . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr