Desktop Support Engineer

2 days ago

Quezon City CPO National Capital Region Manila Philippines Unified Microsystems Full time ₱30,000 - ₱60,000 per year

JOB OBJECTIVE Provides first line support tocustomers, resolving issues or escalating (to 2nd line support) within theagreed service level agreement. STATEMENT OF DUTIES AND RESPONSIBILITIES - Address user tickets regarding hardware,software, and networking - First response for desktop and cabling issues - Install and inspect cabling systeminfrastructure - Research and identify solutions to software andhardware issues - Troubleshoot O365 related issues - Hands -on experience in networking, routing, andswitching - Diagnose and troubleshoot technical issues,including account setup and network configuration - Works with servers and telephone systems. - Refer to internal database or external resourcesto provide accurate tech solutions - Ensure all issues are accurately logged - Prioritize and manage several open issues at onetime - Follow up with clients to ensure their ITsystems are fully functional after troubleshooting - Troubleshoots independently aiming for firsttime resolution every time, knowing when to escalate when required to ensureconsistent work velocity. - Provides detailed information on steps taken onall escalations. Requirements PRE -REQUISITES - Proven work experience as a Technical SupportEngineer, Desktop Support Engineer, IT Help Desk Technician or similar role. - Excellent problem -solving and communicationskills. - Hands on experience with Windows 7 thru 10,Windows Server and Mac operating systems - Knowledge of network security practices - Ability to provide step -by -step technical help,both written and verbal - Must be confident and socially adept - Experience with Microsoft Office Suite - Must be a fast and pro -active self -leaner - Must have a positive and helpful attitudetowards other colleagues and work in general - Must be able to handle pressure from time totime and always meet deadlines - Ability to travel and work after hours whennecessary - Must have excellent time management,prioritization, scheduling and organization skills. - Degree in Electronic and Computer Engineering orComputer Science. DESIRABLE ​ - Certifications in Microsoft, Linux, Fortinet,Cisco or similar technologies is a plus Benefits

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